Welcome to blithequark
Imagine a career where you can explore a world of possibilities, both at work and during your time off. At blithequark, we offer a unique opportunity to join our team as a Customer Assistance Representative, where you will travel the world, grow your expertise, and become the best version of yourself. As you embark on this new journey, you will tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Job Overview
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative at the Phoenix Sky Harbor Airport. As a key member of our airport team, you will interact with customers in a courteous, efficient, friendly, and professional manner, providing exceptional service and ensuring a positive experience for all our passengers.
Key Responsibilities
- Greeting customers when they enter the airport or arrive in the ticket area
- Monitoring the ticket counter area to ensure it is in compliance with safety policies and procedures
- Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
- Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
- Troubleshooting kiosk technology issues to identify the source of issues or errors
- Communicating with IT about kiosk technology issues that require additional servicing
- Verifying that customers' carry-on baggage complies with FAA/blithequark policies (e.g., size, quantity)
- Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
- Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
- Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
- Accepting and activating customers' self-tagged baggage at the activation station
- Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
- Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
- Referring customers to customer service agents when appropriate
- Performing clearance and verification of documents at kiosks
- Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
- Assisting unaccompanied minors with boarding, deplaning, or other transportation
- Providing customers with gate information and directions
- Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
- Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
- Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
- Completing job-relevant trainings
- Adhering to government regulations (e.g., DOT, FAA, TSA)
- Adhering to company policies, procedures, and performance standards
- Wearing uniforms as required by company policy
- Providing quality customer service in a professional manner in accordance with blithequark's guidelines
- Using multiple internal resources/systems, including during customer interactions
Qualifications
To be successful in this role, you will need:
- High School diploma or GED or international equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language
- Bilingual language skills may be required in some locations
- Applicable valid driver's license as required by local authorities
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Must be authorized to work in the U.S.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Working knowledge of Sabre or any other Passenger Service System
- Previous face-to-face Customer Service experience
- Working in a fast-paced environment
Career Growth and Development
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Assistance Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive training program to help you develop the skills and knowledge you need to succeed in your role
- Ongoing coaching and feedback to help you continue to grow and develop
- Opportunities to move into other roles within the company, including leadership positions
Work Environment and Company Culture
At blithequark, we are proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we are committed to creating a work environment that is supportive, inclusive, and respectful of all employees. As a Customer Assistance Representative, you will be part of a dynamic and fast-paced team that is dedicated to providing exceptional customer service.
Compensation and Benefits
As a Customer Assistance Representative at blithequark, you will be eligible for a range of benefits, including:
- Competitive salary and benefits package
- Travel perks, including access to discounted flights and travel opportunities
- Health benefits, including medical, dental, and vision coverage
- Wellness programs, including fitness classes and employee assistance programs
- 401(k) program, including employer matching contributions
- Additional benefits, including employee discounts, pet insurance, and more
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Assistance Representative role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this exciting opportunity – apply today!
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