At arenaflex, we're not just a leader in the insurance industry – we're a community of innovators, thinkers, and doers who are passionate about making a difference. With a rich history spanning over 150 years, we've built a reputation for delivering exceptional insurance solutions that meet the unique needs of our customers. As a Customer Service Accounting Representative, you'll join our dynamic team in the Property & Casualty Finance Division, where you'll have the opportunity to learn, grow, and thrive in a fast-paced environment.
**About arenaflex**
arenaflex is a subsidiary of American Financial Group, a Fortune 500 company that's committed to providing financial strength and stability to our customers. With over 30 specialty and property and casualty operations, we offer a wide range of career opportunities that will challenge and inspire you. Our company culture is built on the principles of diversity, inclusion, and collaboration, which enables us to attract and retain top talent from diverse backgrounds and experiences.
**Our Commitment to Diversity and Inclusion**
At arenaflex, we believe that diversity and inclusion are essential to our success. We're committed to creating a workplace where all employees feel included, empowered, and enabled to perform at their best. Our goal is to foster an inclusive culture that values different perspectives, experiences, and ideas. We're proud to be an equal opportunity employer and welcome applications from diverse candidates who share our values.
**Job Summary**
We're seeking an experienced Customer Service Accounting Representative to join our Specialty Accounting team in the downtown Cincinnati office. This is an entry-level position that requires a strong customer service focus, attention to detail, and excellent communication skills. As a Customer Service Accounting Representative, you'll be responsible for performing a variety of routine and non-routine clerical/accounting functions, including accounts receivable, accounts payable, and direct bill processing.
**Key Responsibilities**
* Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures.
* May provide support in one or more areas, including general accounting, accounts receivable, accounts payable, direct bill, etc.
* Accounts Receivable:
+ Processes and verifies cash receipts, cash application, claims, and/or overdue invoices.
+ May download/retrieve payment information from bank records.
+ May be responsible for updating and/or keeping records, including customer account information, incomplete files, ACH information, etc.
+ May send follow-up inquiries on delinquent accounts.
* Accounts Payable:
+ Responsible for compiling amounts owed, verifying invoices, preparing vouchers, issuing checks for payment, and recording transactions.
+ Maintains all payment records.
* Direct Bill:
+ Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance.
+ May require extensive inbound phone support.
+ Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries.
+ May follow-up on delinquent accounts.
+ May reconcile payments/receipts with account information.
+ May gather data to compile reports and/or create ad hoc reports as needed.
* Complies with appropriate regulations and/or company policies/guidelines.
* Contacts other departments and/or outside agencies to resolve problems.
* Performs other duties as assigned.
**Requirements**
* Education: High School Diploma or equivalent.
* Experience: Generally, 0 to 2 years of related experience.
* Business Unit: Property & Casualty Finance
* Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match.
**Why Choose arenaflex?**
At arenaflex, we're committed to giving you the strength and stability you need to succeed. With a long history of innovation and specialization, we've built a reputation for delivering exceptional insurance solutions that meet the unique needs of our customers. Our expertise spans generations, and we're proud to be a leader in the insurance industry.
**Join Our Team**
If you're passionate about customer service, accounting, and making a difference, we encourage you to apply for this exciting opportunity. As a Customer Service Accounting Representative at arenaflex, you'll have the chance to learn, grow, and thrive in a dynamic environment that values diversity, inclusion, and collaboration. Don't miss out on this opportunity to join our team and start your career with a leader in the insurance industry.
**How to Apply**
To learn more about this opportunity and to apply, please visit our Career Page. We look forward to hearing from you!
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