At arenaflex, we're passionate about transforming the concrete repair industry with innovative solutions and exceptional customer service. As a Customer Care/Social Media Manager, you'll be the friendly voice behind a 5-star experience, helping us build a loyal community of customers and drive business growth. If you're a people person with a knack for social media and a passion for delivering outstanding customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of concrete repair services, dedicated to enriching the lives of our customers and employees. Our mission-driven culture is built on respect, integrity, and a commitment to excellence. We invest in our people through training, benefits, and career development opportunities, empowering them to grow and thrive with us.
**Benefits**
At arenaflex, we offer a comprehensive benefits package to support your well-being and career growth:
* **Simple IRA (3% Match)**: Eligible after 1 year of employment, providing a secure retirement plan for your future.
* **Health Insurance Benefits**: We offer up to 50% of the Silver plan's value for employees, with options to upgrade or downgrade coverage. Spouses and children may also be eligible for coverage.
* **AFLAC Supplemental Insurance Offerings**: Additional insurance options to protect you and your loved ones.
* **80 hours of ETO (Earned Time Off)**: Accrued over a year, available for use after 90 days of employment.
**Key Responsibilities**
As a Customer Care/Social Media Manager, you'll be responsible for:
* **Appointment Coordination**:
+ Schedule and reschedule sales appointments via inbound and outbound calls.
+ Maximize efficiency in booking and route planning for our sales team.
+ Rescue cancellations with professionalism and confidence.
+ Engage with prospects via social media to drive appointments.
* **Communication & Customer Support**:
+ Provide timely and accurate responses to customer inquiries.
+ Maintain detailed records and ensure smooth hand-offs between teams.
+ Embody the voice of the brand in every interaction.
* **Marketing & Asset Development**:
+ Assist in creating and editing content for online and offline marketing materials.
+ Help manage applications for company awards and recognition opportunities.
* **Social Media Management**:
+ Create and manage a content calendar for multiple platforms.
+ Monitor and respond to comments and messages.
+ Analyze social engagement and recommend improvements.
* **Internal Communications**:
+ Keep internal teams updated on marketing programs and customer feedback.
**Qualifications**
To succeed in this role, you'll need:
* **Knowledge of customer service principles and practices**.
* **Strong communication skills**, both verbal and written.
* **Proficiency in using office software and comfort with CRM tools**.
* **Accurate data entry and strong attention to detail**.
* **Ability to stay focused in a desk-based, screen-heavy role**.
* **Ability to prioritize tasks and adapt to changing priorities**.
* **Positive, team-first attitude with a high level of professionalism**.
* **Must be fluent in English and authorized to work in the U.S.**.
* **Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms**.
**Traits We Look For**
We're seeking a team member who embodies the following traits:
* **Coachable and open to learning**.
* **Positive attitude and resilience**.
* **Integrity and accountability**.
* **Strong customer focus**.
* **Team-oriented with a drive to win**.
**Schedule**
* **Full-Time**: Monday to Friday.
* **Some flexibility based on workload and events**.
**Work Location**
Our office is located in Goochland, VA, and we're looking for someone to join our team on-site.
**Equal Opportunity**
arenaflex is an equal opportunity employer, proud of our diverse team and committed to creating a respectful and inclusive work environment. We welcome applications from candidates of all backgrounds and offer opportunities for growth and development.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and have a knack for social media, we want to hear from you! Apply now to become the trusted voice behind a company that's redefining concrete repair-one customer at a time.