Note: The job is a remote job and is open to candidates in USA. Grafana Labs is a remote-first, open-source powerhouse that supports over 1,000 team members in 40+ countries. They are seeking a Senior People Operations Specialist to manage the entire employee lifecycle, including global onboarding, offboarding, and collaboration with payroll and finance.
Responsibilities
• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed
• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling
• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes
• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms
Skills
• Progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment
• Highly organized, with strong attention to detail, and love multitasking with excellent follow-through skills
• Thrive in ambiguity, demonstrating exceptional problem-solving skills and the ability to confidently make decisions even when all information isn't readily available
• Highly resourceful and adept at both independent work and effective collaboration, demonstrating strong initiative, creative problem-solving skills, and sound judgment
• Proactive self-starter, a true 'go-getter' who is not afraid to ask questions, challenge the status quo, and drive initiatives forward
• Outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships both within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership)
• Highly approachable and have a customer service mindset to your role, ensuring that everyone, locally and internationally, has a great interaction with you and the People Operations team
• Able to adapt to new processes, technologies, and ways of working, thriving in a dynamic, evolving environment
• Process-oriented and enjoy creating process and structure where there is none, often as part of a team effort
• Experience partnering with or working within People Operations and understand the importance of handling and protecting sensitive and confidential information
Benefits
• Equity
• Bonus (if applicable)
• 30 days per annum annual leave policy
• 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days
Company Overview
• Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://grafana.com.