Experienced Customer Care Supervisor – Full Time Remote Job Opportunity at CVS Health

Introduction to CVS Health

CVS Health is a renowned American healthcare company that offers a wide range of services in the healthcare and retail sectors. With its headquarters in Woonsocket, Rhode Island, CVS Health operates as one of the largest integrated healthcare companies in the US. The company was originally founded as a chain of retail pharmacies but has since expanded its services to include various healthcare-related businesses. Key aspects of CVS Health include retail pharmacies, pharmacy benefit management (PBM), healthcare centers, health insurance, specialty pharmacy, and telehealth services.

Job Overview

We are seeking an experienced Customer Care Supervisor to join our team at CVS Health. As a Customer Care Supervisor, you will act as the main line of authority for cutting-edge, client-facing partners. You will be responsible for leading, mentoring, evaluating, and adjusting in an always-changing contact community climate. This is a section-level management opportunity within the Client Care call center, where you will oversee a team of 16 to 30 associates.

Key Responsibilities

• Lead, mentor, evaluate, and adjust team members in a fast-paced contact center environment
• Strategically assess, manage, and build high-performing teams
• Proactively engage with staff, resolve conflicts, and deliver results to increase partner engagement and achieve optimal performance
• Monitor adherence to policies and compliance, assess organizational policies, and take action where required
• Develop performance plans to develop and coach team members
• Manage time and attendance, schedule adherence, and payroll needs
• Train and develop team members to achieve monthly call quality and performance goals
• Build a positive and productive team culture, and collaborate with peers on projects
• Communicate with clients and senior management as needed

Essential Qualifications

• Bachelor's degree in a related field
• Ordinary and predictable attendance
• Completion of all required training for the role
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint

Preferred Qualifications

• Exceptional oral and written communication skills
• Solid knowledge of PBM cycles and methodology
• Outstanding leadership skills
• Proven ability to translate business strategy into directions, plans, and measurable goals
• Ability to conduct strategic development with clients and plan members to ensure customer satisfaction
• Experience in meeting with other staff to recommend changes to avoid repeat customer complaints

Career Growth Opportunities and Learning Benefits

At CVS Health, we are committed to helping our employees grow and develop in their careers. As a Customer Care Supervisor, you will have access to training and development programs, including leadership development, communication skills, and industry-specific knowledge. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow in your career.

Work Environment and Company Culture

CVS Health is dedicated to creating a diverse and inclusive work environment where all employees are valued and respected. We offer a collaborative and supportive work environment, with a focus on teamwork and open communication. Our company culture is built on a foundation of integrity, respect, and excellence, and we strive to make a positive impact on the communities we serve.

Compensation, Perks, and Benefits

We offer a competitive salary of $25 per hour, as well as a comprehensive benefits package that includes healthcare, prescription drug coverage, retirement plans, paid time off, and employee discounts on CVS Health products and services. We also offer opportunities for career advancement, training and development, and a positive and supportive work environment.

Conclusion

If you are a motivated and experienced customer care professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Care Supervisor at CVS Health, you will have the chance to make a positive impact on our customers and our company, while also growing and developing in your career. Don't miss out on this opportunity to join our team and take your career to the next level.

Apply now to become a part of our dynamic team and take the first step towards a rewarding and challenging career as a Customer Care Supervisor at CVS Health.

Apply Now