Join the Team at blithequark: Where Customer Care Meets Excellence
blithequark is a leading provider of exceptional customer experiences, and we're on the hunt for a talented Customer Care Representative to join our team in the Retirement Services sector. As a part-time position, this role offers a unique opportunity to work with a dynamic team, providing top-notch service to our customers and business partners. If you're passionate about delivering outstanding customer care and have a knack for resolving complex inquiries, we want to hear from you!
About blithequark and the Industry
blithequark operates in the financial services industry, specifically in the retirement services sector. Our company is dedicated to providing innovative solutions and exceptional customer experiences to our clients. We're committed to fostering a culture of diversity, equity, and inclusion, and we believe that our employees are our most valuable asset.
Job Summary
As a Customer Care Representative at blithequark, you will be responsible for handling inbound calls from our customers and business partners, providing assistance with claim status and claim process, explaining policy/contract details, and addressing service inquiries. You will work closely with our callers to build a professional rapport, addressing all levels of their inquiries and providing policy-related information. This is a part-time position, working daily from 10:00 am to 2:00 pm.
Key Responsibilities:
- Answer inbound calls, providing exceptional customer service to Policyholders, Employees, Brokers, and Claimants.
- Communicate complex information in a clear and concise manner, ensuring callers understand the information being provided.
- Resolve a wide variety of questions and inquiries for our customers, assuming ownership and timeliness in supporting their needs.
- Perform multiple tasks and navigate through multiple systems simultaneously to service customers and troubleshoot their questions and issues.
- Follow up on customer inquiries when needed, maintaining established levels of productivity and quality standards within a fast-paced environment.
- Handle call volume and assigned service tickets/inquiries during assigned timeframes, completing assigned tasks and any other duties as assigned when needed.
Requirements and Qualifications:
Essential Qualifications:
- High School Diploma or equivalent required; relevant associate degree highly preferred.
- 1-3 years of call center experience or equivalent customer service experience required.
- Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Excellent problem-solving skills to handle customer problems in a timely and professional manner.
- Ability to work in a fast-paced environment with highly developed time management and organizational skills.
- Ability to quickly build a rapport with customers, display empathy, and provide a high level of quality service.
- Working knowledge of Microsoft Office Applications.
Preferred Qualifications:
- Financial Services or Insurance industry experience.
What We Offer:
Competitive Compensation:
The expected hiring range for this position is $17.97 - $24.25 hourly, based on several factors including work location, job-related skills, experience, qualifications, and market conditions.
Comprehensive Benefits:
- An annual performance bonus for all team members.
- Generous 401(k) company match that is immediately vested.
- A choice of three medical plans (including prescription drug coverage) to suit your unique needs.
- Multiple options for dental and vision coverage.
- Company-provided Life & Disability Insurance to ensure financial protection.
- Family-friendly benefits, including Paid Parental Leave & Adoption Assistance.
- Hybrid work arrangements for eligible roles.
- Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program.
- Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council.
Our Culture and Values:
At blithequark, we believe in fostering a culture of:
- Integrity: We conduct ourselves with honesty and transparency in all our interactions.
- Empowerment: We enable our team members to take ownership and make decisions.
- Compassion: We demonstrate empathy and understanding in our interactions with customers and colleagues.
- Collaboration: We work together as a team to achieve common goals.
- Fun: We strive to create a work environment that is enjoyable and engaging.
Why Join blithequark?
By joining our team at blithequark, you'll have the opportunity to:
- Make a meaningful impact in the lives of our customers.
- Develop your skills and expertise in a dynamic and supportive environment.
- Collaborate with a diverse and talented team.
- Enjoy a competitive compensation package and comprehensive benefits.
- Be part of a company that values diversity, equity, and inclusion.
How to Apply:
If you're passionate about delivering exceptional customer care and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss the next steps.
blithequark is an equal opportunity employer, committed to making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation.
Apply Now