Introduction to Lowe's and the Role
Lowe's Companies, Inc., a FORTUNE® 50 home improvement company, is seeking an experienced and skilled Associate Technology Support Technician to join its team. As a remote IT support specialist, you will play a vital role in providing level 1 technical support to resolve commonly reported, basic problems with technology products and applications. This is an exciting opportunity to work with a leading company in the home improvement industry and contribute to the success of its operations.
Job Highlights
- Position: Associate Technology Support Technician
- Company: Lowe's Companies, Inc.
- Start Date: Immediate openings available
- Location: Remote (must not reside in Alaska, California, or Hawaii for hourly remote associates, and must not reside in Alaska or Hawaii for salaried remote associates)
- Compensation: Competitive salary and benefits package
Your Impact
As an Associate Technology Support Technician, you will be responsible for providing first-level technical support to resolve problems with products and applications, including computer hardware and software, telecommunications equipment, and networks operating in Lowe's Stores, Supply Chain facilities, and corporate office locations. Your primary objectives will include:
- Providing exceptional customer service and ensuring high-quality call resolution
- Creating and maintaining accurate documentation of problems, status of service requests, and resolutions in the company's incident management system
- Performing break/fix repairs on personal computers, thin clients, printers, servers, mobile devices, handheld devices, and software applications to resolve incidents
- Initiating and supporting third-party hardware and/or software vendor services as necessary
Key Responsibilities
Some of the key responsibilities of this role include:
- Providing first-level technical support to resolve problems with products and applications by meeting customer service, call quality, and incident logging standards
- Performing tracking and documentation by entering problem details, service request status, and resolutions into the company incident management system
- Analyzing and prioritizing incoming requests, attempting to resolve problems by applying documented solutions, and routing problems as necessary to the appropriate resource
- Collaborating with other teams and stakeholders to resolve complex technical issues
- Staying up-to-date with the latest technologies and trends in the IT industry
Qualifications
To be successful in this role, you will need to meet the following minimum qualifications:
- High School Diploma or equivalent
- Completion of coursework or program focused on relevant technology-related skills (e.g., technology-related college coursework, boot camp, certification program, technology academy)
- Experience in customer service
Preferred qualifications include:
- Associate's Degree in Computer Science, CIS, or related field
- 1 year of experience providing first-level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents
- 1 year of experience working with defect or incident tracking software
- 1 year of experience in software installation and support
- 1 year of IT experience in the retail industry
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong technical skills, including knowledge of computer hardware, software, and networking
- Excellent customer service and communication skills
- Ability to analyze and prioritize incoming requests, and resolve problems in a timely and efficient manner
- Strong problem-solving and troubleshooting skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
At Lowe's, we are committed to the growth and development of our employees. As an Associate Technology Support Technician, you will have access to a range of training and development opportunities, including:
- Ongoing technical training and certification programs
- Professional development opportunities, including mentorship and coaching
- Opportunities for career advancement and promotion
- A supportive and collaborative work environment
Work Environment and Company Culture
Lowe's is a dynamic and fast-paced company that values its employees and is committed to creating a positive and inclusive work environment. As a remote employee, you will be part of a distributed team that is passionate about delivering exceptional customer service and supporting the success of our operations. Our company culture is built on the following values:
- A commitment to excellence and customer satisfaction
- A focus on teamwork and collaboration
- A passion for innovation and continuous improvement
- A dedication to diversity, equity, and inclusion
Compensation, Perks, and Benefits
As an Associate Technology Support Technician at Lowe's, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive salary and benefits package
- Opportunities for career advancement and promotion
- Comprehensive health and wellness programs
- Retirement savings plans and employee stock purchase plans
- Paid time off and holidays
Conclusion
If you are a motivated and skilled IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an Associate Technology Support Technician at Lowe's, you will be part of a dynamic team that is passionate about delivering exceptional customer service and supporting the success of our operations. Don't miss out on this opportunity to join a leading company in the home improvement industry and take your career to the next level.
Apply now to become a part of our team and start your journey as an Associate Technology Support Technician. We look forward to hearing from you!
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