Experienced Air Customer Service Agent – Remote US – Delivering Exceptional Travel Experiences with blithequark

Introduction to blithequark

Imagine being part of a dynamic team that is passionate about delivering exceptional travel experiences to guests from around the world. At blithequark, we are dedicated to providing outstanding support to our travelers, and we are now seeking an experienced Air Customer Service Agent to join our team. As a remote role based in the US, you will have the opportunity to work with a talented group of professionals who share your passion for travel and customer service. If you are a motivated and customer-focused individual with a strong background in the travel and hospitality industry, we encourage you to apply for this exciting opportunity.

Job Summary

As an Air Customer Service Agent at blithequark, you will be responsible for providing exceptional support to our guests, travel agents, and internal stakeholders. Your primary focus will be on resolving air-related issues, responding to customer inquiries, and ensuring that all travel arrangements are made efficiently and effectively. You will work closely with our teams across blithequark to deliver personalized service and ensure that our guests have an unforgettable travel experience.

Key Responsibilities

• Answer phone calls, chat messages, and emails from guests, travel agents, and airlines in a timely and professional manner
• Respond to escalated calls, resolve air-related issues, and provide solutions to customers
• Amend major schedule changes, perform ticketing activities, and update passenger name records (PNRs) as needed
• Track and fix incomplete PNRs due to lack of TSA data and missing airfares
• Realign pricing within PNRs to collect additional revenue
• Certify all air tickets issued for passengers and update the ticket match exception report
• Assign ancillary services to guests as requested
• Process guest entertainment, crew executive travel, and VIP requests
• Provide downline communication to port agents, hotels, and ground transportation
• Research air schedules booked for crew outside of budget and process last-minute crew changes
• Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicate effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently deliver on commitments to external and internal customers to drive customer satisfaction
• Demonstrate commitment to blithequark's core values and exhibit integrity, fairness, and professionalism in everyday conduct

Requirements

To be successful in this role, you will need to have:

• Experience in the travel and hospitality industry, preferably in a high-volume call center environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of the Sabre airline reservation system, including creation of air bookings, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States (blithequark is unable to sponsor or take over sponsorship of employment visas at this time)

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Previous experience working with a cruise line or travel company
• Knowledge of other airline reservation systems or travel industry software
• Fluency in multiple languages
• Experience working in a remote or virtual team environment

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• Cruise and travel privileges for you and your family
• Health benefits, 401(k), and employee stock purchase plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives for outstanding performance
• Base hourly range: $15.91 to $21.49 (dependent on experience and qualifications)

Our Culture

At blithequark, we are proud of our culture, which is built on a foundation of compliance, environmental protection, and the health, safety, and well-being of our guests, employees, and the communities we serve. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. If you are a motivated and customer-focused individual who shares our values and is passionate about delivering exceptional travel experiences, we encourage you to apply for this exciting opportunity.

How to Apply

If you are interested in joining our team as an Air Customer Service Agent, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunities

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Americans with Disabilities Act (ADA)

blithequark will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact our recruitment team.

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