Enrollment Coordinator - Bilingual (Spanish) - Remote Patient Onboarding and Support Specialist

Join Our Team as an Enrollment Coordinator - Bilingual (Spanish)

Conversio Health, a leading chronic respiratory condition management company, is seeking a highly skilled and compassionate Enrollment Coordinator - Bilingual (Spanish) to join our team. As an Enrollment Coordinator, you will play a critical role in onboarding patients into our program, ensuring a seamless and supportive experience from start to finish. If you are a motivated and empathetic individual with excellent communication skills and a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

About Conversio Health

Conversio Health was founded in 2013 and is headquartered in San Luis Obispo, California. We are an innovative chronic respiratory condition management company that serves as a key link between the patient, the physician, and the health plan. Our unique approach combines proprietary technologies, customized medication therapies, and a multidisciplinary care team to deliver improved clinical and financial outcomes, and higher patient satisfaction. Our high-touch pharmacy model provides home delivery services, personalized patient education and support, and disease progression and medication effectiveness monitoring to prevent unnecessary hospitalizations.

Job Summary

The Enrollment Coordinator - Bilingual (Spanish) is a full-time remote position responsible for the full onboarding of patients into our program. This includes following up on items needed, such as prescriptions, diagnosis codes, copay approvals, and additional requested items from operations. The ideal candidate is service-oriented, sales-driven, and has excellent organizational and record-keeping skills. As an Enrollment Coordinator, you will be the forefront of how patients interpret their experience with Conversio Health, and you will interface with potential patients by educating them on the benefits of our program via multiple communication channels.

Key Responsibilities

• Onboard patients into our program by communicating with them via phone, email, and other channels to gather necessary information and ensure a smooth onboarding process.
• Follow up on items needed, such as prescriptions, diagnosis codes, copay approvals, and additional requested items from operations.
• Act as a liaison between patients, representatives, and providers to request prescriptions on patients' behalf.
• Ensure that intake documentation is completed timely to successfully service patients after initial onboarding and order shipped successfully.
• Participate in ongoing in-services and department meetings as requested by management.
• Identify, resolve, and document any patient problems and/or complaints, notifying management as required.
• Maintain open communication channels between management, coworkers, and contracted vendors.
• Observe confidentiality with all patients, staff, and management.
• Embrace the company's mission, vision, and core values.

Requirements

Essential Qualifications

• High school diploma or general education degree (GED) and three years of related experience and/or training; or equivalent combination of education and experience required.
• Bilingual (Spanish).
• Excellent computer and office systems skills, including all MS Office applications (Word, Excel, Outlook, PowerPoint).
• Exceptional oral and written skills.
• Ability to multi-task, possessing strong attention to detail and accuracy.
• Excellent interpersonal skills.
• Communicate and represent the company in a positive, professional, and energetic manner.
• Maintain consistent and high levels of quality service to our patients.
• Ability to maintain reliable attendance.
• Must be a self-starter with excellent interpersonal and communication skills with a talent for consumer engagement.
• Must have the ability and desire to work in a highly productive, metrics-driven, service environment.

Preferred Qualifications

• Certified Medical/Healthcare Interpreter (CMI) by the national board.
• Call center service experience, including inbound/outbound calling within a call center environment or medical insurance broker/sales rep for facilitating enrollment applications with plan carriers.
• Telephonic customer service skills, including the ability to make unsolicited calls (telephonic and written education to external clients), while maintaining good etiquette and providing accurate information.
• Pharmaceutical and/or healthcare sales experience.
• Sales experience with a positive track record.
• Bachelor's degree or equivalent combination of education and experience preferred.

Work Environment and Culture

Conversio Health offers a collaborative and inclusive work environment that values diversity, equity, and inclusion. We are committed to fostering a culture of empathy, compassion, and respect for our patients, employees, and partners. As a remote employee, you will have the flexibility to work from home and maintain a healthy work-life balance. We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as 401(k) matching and paid time off.

Career Growth Opportunities and Learning Benefits

At Conversio Health, we are committed to the growth and development of our employees. We offer ongoing training and education opportunities to help you advance in your career and achieve your professional goals. Our employees have opportunities to take on new challenges, develop new skills, and contribute to the company's mission and vision.

Compensation and Benefits

We offer a competitive salary range of $19.00 - $22.00 per hour, depending on experience. Our benefits package includes:

• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term disability insurance
• Life insurance
• 401(k) matching
• Paid time off

Why Join Us

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to join our team as an Enrollment Coordinator - Bilingual (Spanish). With our competitive salary and benefits package, opportunities for career growth and development, and commitment to a culture of empathy and compassion, we believe that Conversio Health is the ideal place to build your career and make a meaningful difference in the lives of our patients.

How to Apply

If you believe you have what it takes to be a successful Enrollment Coordinator - Bilingual (Spanish), we encourage you to submit your application without delay. Please click the link below to apply:

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We look forward to hearing from talented candidates like you!

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