In a world where customer expectations are continuously evolving, blithequark is at the forefront of redefining the customer experience landscape. With a legacy of being a different kind of company, one that not only focuses on its core business but also on bringing people together through a shared passion, blithequark is now seeking an exceptional leader to drive its Partner & Customer Service to new heights. As a Director, Partner & Customer Service, you will be instrumental in crafting and delivering world-class customer and partner experiences, leveraging multi-disciplinary global contact centers and related functions.
The Director, Partner & Customer Service at blithequark is a key leadership role that encompasses the strategy, planning, operations, delivery, programs, financials, and continuous improvement of customer and partner experiences. This involves overseeing outsourced contact center functions and utilizing innovative methodologies, process improvements, technology, and analytics to achieve operational excellence and exceptional customer experiences. The role demands a leader who can model blithequark's Mission and Values, drive team engagement and development, and align with customer needs to deliver world-class operations and services.
To excel in this role, you should have:
The ideal candidate will possess a unique blend of skills and competencies, including:
At blithequark, you will not only be taking on a challenging role but also have the opportunity to grow professionally and personally. The company offers a dynamic work environment that fosters learning and development, with opportunities to:
blithequark prides itself on its inclusive and diverse workplace culture, where partners from various backgrounds and experiences come together to achieve a common mission. As a remote role, you will enjoy the flexibility of working from anywhere while being part of a collaborative and fun team. For those based in the greater Seattle area, blithequark offers a flexible workplace that allows for hybrid work arrangements, including working remotely up to two days per week.
blithequark offers a comprehensive compensation and benefits package that includes:
If you are a motivated and innovative leader looking to make a significant impact in customer experience and contact center operations, we encourage you to apply for the Director, Partner & Customer Service role at blithequark. With your expertise and our company's commitment to excellence, together, we can inspire with every cup and create a more welcoming and inclusive environment for our customers and partners.
blithequark is an equal-opportunity employer committed to creating a diverse and welcoming workplace. We welcome applications from people of color, women, LGBTQIA individuals, veterans, and persons with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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