Join CVS Health: Transforming Healthcare with Heart
At CVS Health, we're driven by a singular purpose: Bringing our heart to every moment of your health. This purpose is the foundation of our commitment to delivering human-centric healthcare solutions that are personal, convenient, and affordable. Our Heart At Work Behaviors empower every team member to play a vital role in transforming our culture and innovating solutions that make a difference. We're seeking a compassionate and skilled Customer Service Representative to join our team, working remotely to support Aetna Medicaid members and providers.
About CVS Health
CVS Health is a leading healthcare company that combines retail pharmacy, health insurance, and healthcare services to create a unique and comprehensive approach to health and wellness. With a strong commitment to innovation and customer satisfaction, we're constantly evolving to meet the changing needs of our customers. Our company culture is built on a foundation of respect, integrity, and compassion, and we're dedicated to creating a work environment that's engaging, challenging, and rewarding.
Job Summary
We're looking for a highly skilled and empathetic Customer Service Representative to provide exceptional support to Aetna Medicaid members and providers. As a remote team member, you'll be responsible for answering inbound calls, responding to inquiries, and resolving issues related to benefits, eligibility, services, and more. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply.
Key Responsibilities:
- Answer inbound calls from Aetna Medicaid members and providers, responding to inquiries and resolving issues in a timely and professional manner.
- Provide information and support on benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
- Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted) to ensure seamless communication.
- Participate in comprehensive training and adhere to production schedules (8:30 AM – 5:00 PM EST, Monday through Friday).
- Maintain accurate records and ensure data quality, adhering to company standards and regulatory requirements.
- Collaborate with colleagues and management to identify areas for improvement and implement process enhancements.
Requirements and Qualifications
Essential Qualifications:
- High school diploma or equivalent required.
- Ability to communicate effectively with members and providers orally and in written form.
- Strong customer service skills, with the ability to meet performance standards, attendance requirements, and call quality goals.
- Self-sufficiency and ability to work independently from home.
- Must live within 50 miles of Linthicum, MD and be able to commute to the office when needed.
Preferred Qualifications:
- Experience working remotely in a call center setting.
- Familiarity with Medicaid and Medicare programs.
- Previous experience in customer service or a related field.
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.
- Emotional intelligence and empathy, with a focus on delivering exceptional customer experiences.
- Basic computer skills, including proficiency in Microsoft Office and ability to learn new software applications.
Career Growth and Learning Benefits
At CVS Health, we're committed to supporting the growth and development of our team members. You'll have access to:
- Comprehensive training programs, including ongoing coaching and feedback.
- Opportunities for career advancement and professional growth.
- Free development courses and education assistance.
- A CVS store discount and discount programs with participating partners.
Work Environment and Company Culture
Our company culture is built on a foundation of respect, integrity, and compassion. We offer:
- A flexible, remote work arrangement with a part-time schedule.
- A collaborative and dynamic work environment that encourages innovation and creativity.
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all.
Compensation and Benefits
We offer a competitive compensation package, including:
- A base hourly rate or base annual full-time salary, depending on experience and qualifications.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement savings plan and Employee Stock Purchase Plan.
- Fully-paid term life insurance and short-term and long-term disability benefits.
- Paid Time Off (PTO) and paid holidays throughout the calendar year.
COVID-19 Vaccination Policy
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team and start making a difference in the lives of our customers.
Apply now to join our team and start your journey with CVS Health!
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