Job Summary:
We are seeking an experienced Customer Onboarding Consultant to join our Pro Outside Sales Operations and Enablement team at Workwarp. As a key member of our team, you will be responsible for providing a positive and strategic deployment experience for new and current customers into Lowe's Pro programs. You will partner cross-functionally with internal and external departments to ensure seamless integration, prioritize customer experience, and support sales teams to drive business growth.
Key Responsibilities:
- Pre-Agreement Support: Develop customer-specific content for Request for Proposals (RFPs), consult with customers and National Account Managers to identify set-up needs and requirements, and prioritize key target dates.
- Lead the A-to-Z customer integration efforts, managing tasks, performing quality checks, and updating key stakeholders.
- Partner with 3rd Party Support Teams, Credit Teams, Pro-Solution Center, and Special-order teams to ensure smooth set-up and integration.
- Collaborate with National Account Managers, Sr. National Account Managers, and Directors of National Accounts to strategize and execute partnership deployment.
- Post-Launch Support: Identify and communicate adoption trends, provide post-launch support to clients and National Account Managers, and execute transition plans.
Requirements:
- High school diploma required; Bachelor's degree preferred.
- At least 3 years of experience in sales, account management, or customer onboarding.
- Strong project management, presentation, and communication skills.
- Ability to analyze and report data, with proficiency in MS Office, Excel, and PowerPoint.
- Advanced organizational skills with the ability to handle multiple assignments and deadlines.
- B2B outside sales experience and prior experience with E-commerce/Third-Party platform management preferred.
What We Offer:
- Competitive salary: $81,200.00 - $135,400.00 annually.
- Remote work opportunity.
- Comprehensive benefits package.
- Equal opportunity employer with a commitment to diversity and inclusion.
How to Apply:
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.
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