Join the Drips Team and Revolutionize Customer Experience!
We're seeking a talented Customer Experience Chatroom Operator to join our dynamic team remotely! As a key player in our Conversion Improvement team, you'll engage with consumers, respond to their queries, and provide exceptional customer service. If you're a customer service driven individual with a passion for conversation and a knack for empathy, we want to hear from you!
About Drips
Drips is a cutting-edge AI-powered conversational outreach platform that enables enterprises to connect with consumers through human-like two-way texting, scheduled calling, and voicemail messages. Our innovative technology has handled over half a billion humanized conversations to date, making us the platform of choice for top enterprises.
Job Overview
As a Customer Experience Chatroom Operator, you'll be responsible for:
- Responding to inbound messages via our chat room to leads regarding questions or concerns around the product or service
- Creating ad-hoc responses that are relevant, appropriate, and compliant to the records industry and vertical
- Escalating conversations to leadership when needed
- Documenting frequently asked questions for continual improvement
- Maintaining 98% or above accuracy in response handling
- Meeting a Replies per Hour rate of 60 replies per hour worked
Requirements
- Experience in a Customer Service Chatroom environment
- Experience with writing responses to consumers in a real-time, chat-based environment
- Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans
- Professionalism in all interactions
- Exceptional attention to detail, high standard of excellence/perfection
- Comfortability on a computer, advanced typing skills
- Good grammatical, spelling, and logic skills
- Reliable and responsible to a designated schedule
- Must have reliable strong internet/WiFi
What We Offer
- Competitive salary
- Full-time role with benefits program
- Opportunity to work remotely
- Dynamic and supportive team environment
- Professional growth and development opportunities
Core Values
At Drips, we value:
- Lean: Finding the right mix between administration and simplicity
- Passion: Expressing passion daily and taking on additional projects
- Happiness: Finding balance in personal and work life
- Improve: Continuously streamlining and innovating
- Team: Supporting and assisting teammates
Apply Now
Apply Now