First Canadian Title Company Limited is committed to the success of its employees and provides industry-leading title insurance and real estate-related products. The Document Clerk will manage administrative tasks related to mortgage documents, ensuring efficient processing and client support while maintaining high standards of customer service.
Responsibilities
- Efficiently multitask and prioritize between multiple client procedures and service level agreements while processing mortgage loan document packages
- Elevate any data and document discrepancies to our clients and management team for resolution in order to avoid transactional delays
- Monitor multiple mailboxes and workflows as well as handle inbound and outbound calls, as well as mail and scanning of documents
- Support the team by providing quick and precise responses based on client requirements and FCT standards
- Seek opportunities to improve customer experience by taking ownership of every file by recognizing trends and identifying areas requiring process improvements
Skills
- Strong Customer Service skills with Minimum 6 months customer service-related experience
- Knowledge of various computer systems including Excel, Outlook, word and the ability to learn internal systems
- Strong communications and interpersonal skills
- Thorough, accurate and focused in a high paced environment producing high quality work
- Ability to exercise good judgment in protecting confidential information
Benefits
- Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays and generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities and charitable donation matching
- Employee recognition programs that include referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
- And more!
Company Overview
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.
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