American Express is a company built on a long history of innovation and shared values, dedicated to supporting its customers and colleagues. The Data Operations & Enablement Analyst will manage colleague data requests and improve data access processes, ensuring compliance and efficiency in data handling.
Responsibilities
- Managing colleague data requests from start to finish, including reviewing requests, setting priorities, assigning work, tracking progress, and closing requests when complete
- Acting as the main point of contact between data requestors, reporting and analytic teams, data enablement partners, and governance teams to ensure clarity on scope, timelines, and deliverables
- Maintaining clear and accurate documentation and status communications throughout the full life cycle of each data request
- Partnering with data governance and risk teams to ensure all data access, handling, and delivery adhere to American Express data standards, privacy requirements, access controls, and enterprise risk policies
- Monitoring and analyzing operational performance metrics (e.g., request volumes, turnaround times, service levels) to identify trends, risks, and opportunities for continuous improvement
- Identifying enhancement opportunities regarding how data requests are handled to simply processes, reduce manual steps, and make workflows more efficient
- Helping automate repeat tasks and supporting the rollout of self-service data tools that allow colleagues to access data more easily without manual effort
- Supporting training and change efforts to help colleagues understand and consistently use data request processes, tools, and governance practices across Enterprise
Skills
- Demonstrated experience in data operations, analytics enablement, workflow coordination, or data request management within a regulated or enterprise environment
- Proven ability to manage end-to-end operational processes with a strong focus on accuracy, timeliness, and compliance
- Experience analyzing operational metrics and translating insights into process improvements or automation opportunities
- Strong organizational skills with the ability to manage multiple, concurrent workstreams and shifting priorities
- Detail-oriented and analytical with a passion for continuous improvement
- Proactive problem solver who identifies inefficiencies and drives solutions with minimal oversight
- Intellectual curiosity and willingness to quickly learn AMEX systems, data environments, and cross-functional dependencies
- Demonstrated “can-do” approach with the ability to operate effectively in ambiguous or unstructured environments, navigating uncertainty with resilience, sound judgment, and a bias toward action
- Strong customer service orientation with the ability to advocate for requestor needs while aligning to enterprise standards
- Strong written and verbal communication skills, with the ability to influence and collaborate across technical and non-technical stakeholders
- Bachelor's degree in Information Systems, Business Analytics, Data Management, Operations Management, or a related field
- Familiarity with AMEX data sources and environments, enablement platforms, or self-service tools (e.g., big data platforms, internal dashboards)
- Working knowledge of data governance principles, including data quality, access management, and privacy controls
- Proficiency in Microsoft Excel/Sheets for tracking and analysis and PowerPoint for executive-ready communications
- Prior experience supporting Human Resources or colleague-focused data domains
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview
We provide healthcare solutions. It was founded in 1980, and is headquartered in Vienna, Wien, AUT, with a workforce of 51-200 employees. Its website is https://www.amex-vienna.at/.
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