Yelp Customer Service - Work From Home

Remote, USA Full-time Posted 2025-07-06
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<span style='color: #2a2a2a;'><strong>About Yelp:</strong> Yelp connects people with great local businesses, allowing them to discover, engage, and transact. As a leading platform for user-generated reviews and ratings, Yelp empowers consumers to make informed decisions about where to eat, shop, play, and more. <strong>Position Overview:</strong> Are you passionate about providing exceptional customer service? Do you have excellent communication skills and a knack for problem-solving? Join the Yelp Customer Service team as a Remote Customer Service Representative and help us deliver top-notch support to our users and businesses. <strong>Responsibilities:</strong></span> <ul> <li><span style='color: #2a2a2a;'>Respond to customer inquiries via phone, email, and chat in a professional and timely manner.</span></li> <li><span style='color: #2a2a2a;'>Assist users with a wide range of issues, including account management, content moderation, and technical support.</span></li> <li><span style='color: #2a2a2a;'>Troubleshoot and resolve customer concerns while ensuring a positive experience.</span></li> <li><span style='color: #2a2a2a;'>Collaborate with cross-functional teams to address escalated matters and provide solutions.</span></li> <li><span style='color: #2a2a2a;'>Maintain accurate records of customer interactions and transactions.</span></li> </ul> <strong><span style='color: #2a2a2a;'>Qualifications:</span></strong> <ul> <li><span style='color: #2a2a2a;'>High school diploma or equivalent; college degree is a plus.</span></li> <li><span style='color: #2a2a2a;'>Previous customer service experience is preferred.</span></li> <li><span style='color: #2a2a2a;'>Strong written and verbal communication skills.</span></li> <li><span style='color: #2a2a2a;'>Ability to work independently and manage time effectively.</span></li> <li><span style='color: #2a2a2a;'>Proficiency in using computer systems and software applications.</span></li> <li><span style='color: #2a2a2a;'>Positive attitude and a commitment to delivering outstanding service.</span></li> </ul>

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