Overview Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment. Responsibilities ? Responsible for accurate data entry of incoming prescriptions, if required ? Responsible for accurate selecting billing and shipping methods for incoming patient orders ? Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed ? Document patient reported information into TherigySTM ? Provides resolution to customer service issues to ensure member satisfaction ? Work with members to provide resolution to payment related issues on accounts/orders ? Maintain and keep reasonable production as determined by supervisor ? May assist in orienting and training new employees ? Responsible for completing all mandatory and regulatory training programs ? Perform other duties as assigned Qualifications Attendance Requirements: ? Must be available, and on-time for scheduled work shifts. ? Must be able to work nights and weekends, as required. Educational Requirements: ? Minimum: High School Diploma or GED ? Preferred: Pharmacy technician or related certification Experience: ? Experience in a customer service-related field ? Preferred: 6-12 months experience as a pharmacy technician Required (Mississippi Employees): ? Registered with the State of Mississippi as a Pharmacy Technician Special Conditions of Employment: ? Drug test ? Initial and continuous exclusion and sanction/disciplinary monitoring ? Any and all additional eligibility requirements based on the specific position Compensation $15.84-17.69 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements