Vice President, Head of Design & Content Production - Transforming Customer Experiences through Creative Excellence

Join the American Express Team: Empowering Creative Excellence

At American Express, we're committed to creating a workplace where everyone can thrive. Our Global Advertising and Brand Management (GABM) organization is on a mission to drive commerce and create marketplace demand through innovative ideas, products, partnerships, marketing, and customer experiences. As part of this team, OnBrand - our In-House Creative agency - is seeking a seasoned creative leader to join our team as Vice President, Head of Design & Content Production. This is an exceptional opportunity to lead our design, digital, and content production teams and shape the future of customer experiences.

About OnBrand and American Express

OnBrand is American Express' In-House Creative agency, driving creative excellence and delivering seamless customer experiences across channels and end-to-end experiences in digital and beyond. Our ambition is to become the creative partner-of-choice for our Business Units, unlocking value through industry-defining creative excellence. As a member of the OnBrand team, you'll be part of a dynamic community of creatives, designers, and producers working together to drive business results.

American Express is a global company with a diverse community of colleagues who share a commitment to backing our customers, communities, and each other. We prioritize our colleagues' physical, financial, and mental well-being through various benefits and programs, ensuring they have the support they need to thrive professionally and personally.

Key Responsibilities: Leading Creative Excellence

• Inspire and Lead: Guide the Design, Digital, and Content Production groups, fostering a culture of creative excellence and innovation.
• Creative Vision: Ensure creative execution quality is aligned with the creative vision, collaborating with Creative Directors to execute ideas flawlessly.
• Oversee Creative Work: Manage all creative work end-to-end, ensuring quality standards and client objectives are met while upholding the creative vision for the group.
• Integration and Partnerships: Drive the integration of all creative work, including teaming with external agencies to ensure a holistic customer experience and building partnerships across American Express.
• Presenting Creative Work: Along with Creative Directors, present high-priority creative work to Business Unit stakeholders, including Executive and Senior-level Clients.
• Championing OnBrand's Work: Be the champion of the work OnBrand creates with internal stakeholders, driving issue resolution and collaborating on department budget with the OnBrand operational excellence team.
• Talent Acquisition and Development: Attract, inspire, and retain the industry's most talented creative professionals, building a diverse and inclusive team.

Preferred Qualifications: The Ideal Candidate

We're seeking a seasoned agency creative leader with a proven track record of inspiring teams, leading creative work, and building a creative culture. The ideal candidate will have:

• 10+ years of experience in a creative leadership role, with a deep understanding of design, digital, and content creation.
• A creative leader who sets the tone for the work, with a keen eye for quality and a passion for innovation.
• Experience working at a leading in-house or external design agency, with a strong understanding of the creative industry.
• Excellent communication, presentation, and interpersonal skills, with the ability to develop a deep understanding of the American Express brand and its sub-brands.
• A strong, empathetic leader, with demonstrated ability to develop and mentor talent and build diverse, inclusive creative teams.

What We Offer: Career Growth and Benefits

At American Express, we offer a comprehensive benefits package and opportunities for career growth and development. Our colleagues enjoy:

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender.
• Free access to global on-site wellness centers staffed with nurses and doctors.
• Career development and training opportunities to support professional growth.

Salary and Benefits

The expected salary range for this role is $185,000 to $260,000 annually, plus bonus and equity (if applicable). We also offer a comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.

Join Our Team: Take the Next Step

If you're a creative leader with a passion for innovation and a track record of driving creative excellence, we encourage you to apply for this exciting opportunity. As Vice President, Head of Design & Content Production, you'll play a critical role in shaping the future of customer experiences and driving business results. Apply now and let's discuss how you can become a vital part of our success story.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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