Urgently Hiring: Bilingual Community Health Worker - Remote Outreach Specialist for Underserved Communities

Introduction to Wider Circle and Our Mission

Wider Circle is a pioneering organization dedicated to revolutionizing health outcomes through community-driven care programs. By connecting neighbors and empowering individuals to take proactive steps towards better health, we have established ourselves as a leader in community health initiatives. Partnering with health plans and providers nationwide, our innovative programs have a proven track record of enhancing member engagement and reducing inappropriate utilization. With a strong presence across the country, serving tens of thousands of communities, Wider Circle is the perfect place for individuals passionate about making a meaningful impact on public health.

Job Overview: Bilingual Community Health Worker - Remote Outreach Specialist

We are seeking a highly skilled and compassionate Bilingual Community Health Worker - Remote Outreach Specialist to join our collaborative team. This role is crucial in connecting members with our programs through remote outreach operations, leveraging exceptional communication skills, a proactive mindset, and a commitment to member engagement and satisfaction. As a key member of our team, you will play a vital role in fostering member relationships, promoting participation in community health initiatives, and driving success through targeted outreach campaigns.

Key Responsibilities

• Conduct outbound calls to engage members, promote programs, and build trust, ensuring a personalized approach to each interaction.
• Manage inbound calls, addressing member inquiries with professionalism and empathy, and providing timely resolutions to concerns.
• Provide program information, resolve member concerns, and support their participation in health-focused initiatives, demonstrating a deep understanding of our programs and their benefits.
• Execute targeted outreach campaigns, ensuring consistency and accuracy in messaging, and collaborating with the team to refine outreach strategies.
• Maintain detailed and accurate records of member interactions in the outreach center database, utilizing data entry systems efficiently.
• Collaborate with the team and leadership to share best practices, meet organizational goals, and consistently achieve or exceed call targets and performance metrics.
• Stay informed about company programs, updates, and outreach techniques through ongoing training, demonstrating a commitment to continuous learning and improvement.
• Demonstrate cultural competence and understanding of the communities being served, with a focus on addressing social determinants of health and promoting health equity.

Essential Qualifications

• Education: A high school diploma or equivalent is required; additional certification as a community health worker is preferred.
• Experience: Certification as a community health worker or 1-3 years of relevant experience in community health, social services, or related fields, with a focus on community outreach and engagement.
• Bilingual: English and Spanish, with the ability to communicate effectively with diverse populations.
• Must reside in the state of CA, with a reliable, fast-speed internet connection, a quiet and professional remote work environment, and basic computer literacy.

Preferred Qualifications

• Familiarity with health and social services systems and a deep understanding of community health principles, including social determinants of health and health equity.
• Experience working with diverse populations and addressing social determinants of health, with a focus on promoting health equity and reducing health disparities.

Skills and Competencies

• Exceptional verbal communication and active listening skills, with a compassionate and persuasive approach, and the ability to adapt to diverse communication styles.
• Ability to effectively manage multiple tasks, including inbound and outbound calls and campaign support, with strong organizational and time management skills.
• Proficiency in navigating data entry systems and maintaining accurate records, with attention to detail and a focus on data-driven decision making.
• A positive and professional attitude, with a commitment to continuous learning and improvement, and a passion for community health and social justice.

Career Growth Opportunities and Learning Benefits

At Wider Circle, we are committed to the growth and development of our team members. As a Bilingual Community Health Worker - Remote Outreach Specialist, you will have access to ongoing training and development opportunities, including professional development workshops, mentorship programs, and career advancement opportunities. Our goal is to empower you to succeed in your role and advance in your career, while making a meaningful impact on the lives of our members.

Work Environment and Company Culture

Wider Circle is proud to offer a supportive and mission-driven work environment, with a focus on diversity, equity, and inclusion. Our team is passionate about community health and social justice, and we are committed to creating a workplace culture that is inclusive, respectful, and empowering. As a remote worker, you will be part of a virtual team that is collaborative, communicative, and committed to success.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a starting salary of $17.50, performance-based incentive bonuses, and opportunities for growth and advancement. Our benefits package includes comprehensive health coverage, 401(k) plan, paid time off, employee assistance program, and more. We are committed to providing a total rewards package that recognizes your contributions and supports your well-being.

Conclusion

If you are a dedicated, results-oriented professional with a passion for community health, we encourage you to apply for this exciting opportunity. As a Bilingual Community Health Worker - Remote Outreach Specialist, you will play a critical role in connecting members with our programs and driving success through targeted outreach campaigns. Join our team and make a meaningful impact on the lives of our members, while advancing your career in community health.

Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our members. Apply now and take the first step towards a rewarding career in community health!

Apply Now