Atlantic Health is one of the leading non-profit health care systems in the nation, and they are seeking a Transformation & Consumer Insights Intern to support the Patient Experience team. This role involves driving strategic improvement efforts that enhance the care experience through data-driven initiatives and consumer feedback.
Responsibilities
- Learn patient experience metrics and core drivers
- Support current-state validation, friction analysis, and improvement meetings
- Capture notes and track action items for cross-functional initiatives
- Map workflows and assists in process documentation to identify improvement opportunities
- Contribute to systemwide improvement projects using Lean methodology and PDSSA cycles
- Collect, synthesize, and translate patient feedback from surveys, comments, grievances, and web reviews
- Ensure accurate and comprehensive capture and categorization of the patient voice
- Analyze trends and generate actionable insights to guide improvements and inform leadership
- Support creation of dashboards, slides, and reports for leadership and stakeholder communication
- Attend Patient Experience huddles and manage follow-up action items
- Maintain shared folders, reference libraries, and documentation to support team workflow
- Assist with major system initiatives and support Senior Leadership Team deliverables
Skills
- Applicants must currently be enrolled in a full-time accredited public or private College/University
- Current undergraduate student ideally pursuing a degree in Engineering, Business Administration, Health Administration, Project Management, Nursing or a similarly related field
- Be in good academic standing
- Work 37.5 hours per week and commit to a minimum of 375 hours for the duration of the internship
- Applicants must be legally authorized to work in the United States as a U.S. citizen or national, asylee, refugee, or lawful permanent resident
- Proficient in Microsoft Office Suit (Word, Excel, PowerPoint, Outlook)
- Familiarity with Lean Six Sigma (LSS) concepts and process improvement tools
- Strong analytical, organizational, and detail-oriented work habits
- Data-savvy, able to synthesize complex information into actionable insights
- Excellent written and verbal communication skills
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
Company Overview
Atlantic Health is at the forefront of medicine, setting standards for quality health care in New Jersey, Pennsylvania and the New York metropolitan area. It was founded in 1996, and is headquartered in Newton, New Jersey, USA, with a workforce of 10001+ employees. Its website is http://www.atlantichealth.org.
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