STCU is consistently rated one of the top-performing credit unions in the nation, and they are seeking a Teller to provide exceptional service to members. The role includes performing transactional duties, deepening member relationships, and maintaining knowledge of credit union products.
Responsibilities
- Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld
- Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control
- Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions
- Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise
- Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships
- Responsible for learning the core skills of the position, along with continuously learning, staying current on regulatory, policy and procedure changes
- Proactively and efficiently resolve issues/problems with member accounts
Skills
- High school diploma or equivalent required
- Minimum six months customer service in a retail or customer service environment with recent cash handling experience
- Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams
- Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations
- Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting
- Exposure to high-stress, fast-paced, deadline-oriented environment
- Will travel to other branches as part of the Branch Support team
Benefits
- Paid time off—plus 11 paid holidays!
- Medical, dental, vision and life insurance
- Training and career development
- Success sharing plan
- 401(k) matching contributions
- Tuition reimbursement
Company Overview
STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. It was founded in 1934, and is headquartered in Liberty Lake, Washington, USA, with a workforce of 501-1000 employees. Its website is https://stcu.org/.
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