Teleperformance Work from Home Customer Service Representative - Remote Jobs

Join Our Team as a Remote Customer Service Representative! About Teleperformance: At Teleperformance, we are leaders in customer experience management, driven by our commitment to excellence and innovation. We provide top-tier solutions that optimize customer interactions across diverse industries. By joining our team, you?ll be part of a dynamic workforce dedicated to exceptional service and support. Position: Work from Home Customer Service Representative Why Choose Teleperformance? ? Competitive Pay & Bonuses: Enjoy a competitive hourly wage with opportunities to earn performance-based bonuses. ? Comprehensive Training: We offer a thorough training program to set you up for success in your role. ? Flexible Scheduling: Our flexible scheduling options allow you to balance work and life seamlessly. ? Growth Opportunities: Advance within the company based on your performance and tenure. ? Employee Assistance & Benefits: Gain access to our employee assistance program and additional... benefits. What You?ll Do: As a Remote Customer Service Representative, you will be at the forefront of providing stellar customer experiences while working from the comfort of your home. You will: ? Deliver outstanding customer service through phone, email, and chat channels. ? Assist customers with inquiries, troubleshooting, and resolving issues related to our products or services. ? Navigate multiple systems and platforms to document customer interactions and resolutions accurately. ? Educate customers on product features, benefits, and usage to enhance their overall experience. ? Meet or exceed performance metrics, including customer satisfaction, response time, and quality assurance standards. ? Collaborate with team members and other departments to resolve customer issues efficiently. ? Continuously seek opportunities to improve processes and provide feedback to the management team. Qualifications We?re Looking For: ? High school diploma or equivalent; a college degree is a plus. ? Previous customer service experience in a call center environment is preferred. ? Excellent verbal and written communication skills. ? Proficient computer skills with the ability to navigate multiple systems simultaneously. ? Strong problem-solving abilities and attention to detail. ? Ability to work independently with minimal supervision in a remote setting. ? Flexibility to work various shifts, including evenings, weekends, and holidays as needed. Apply Today! Be a part of a dedicated team that makes a difference in the lives of our customers every day. Enjoy the flexibility of remote work and the opportunity to grow with Teleperformance. Apply now to join us as a Work from Home Customer Service Representative