Job Title: Support Agent (100% Remote) Employment Type: 6-Month Contract... Location: Remote Number of Positions: 1 Compensation: $20.00/hr w2 Overview: We are seeking a Support Agent to provide customer service for a software division that offers integrated accounting, project management, and operations modules for contractors in the U.S. and internationally. This is an entry-level position, ideal for someone with strong communication and customer service skills. Top Responsibilities: ? Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members. ? Assist customers with setting up and troubleshooting access to the Customer Portal. ? Maintain and update customer data in the CRM system, including contact information and software versions. ? Support customers, sales, and professional services in expediting cases and scheduling software deployment. ? Manage bounced emails and ensure customer contact information is accurate. Required Skills: ? High school diploma or GED. ? Strong customer service orientation with excellent verbal and written communication skills. ? Ability to handle a high volume of support requests via phone, chat, and email. ? Experience with MS Office applications and data entry. ? Demonstrated dependability and ability to thrive in a fast-paced environment. Preferred Qualifications: ? Some college coursework in business, accounting, or computer technology. ? Customer service experience. ? Advanced skills in Microsoft Excel and Word. For immediate consideration please send your resume to Alexis May: alexis.may@gotoagile.com