Student Customer Service Coordinator - Ensuring Patron Safety and Excellence at blithequark's Recreational Facilities

Join blithequark's Team as a Student Customer Service Coordinator

blithequark is seeking a highly motivated and customer-focused Student Customer Service Coordinator to join our team at the Rec Center Facilities. As a key member of our staff, you will be responsible for providing exceptional customer service, ensuring the safety and well-being of patrons, and maintaining a positive and approachable demeanor.

About blithequark and the Recreational Facilities

blithequark is a major public university with a small college feel, committed to creating environments for learning excellence and providing career opportunities for its students, faculty, and staff. Our Recreational Facilities are designed to promote a healthy and active lifestyle, offering a range of programs and services that cater to the diverse needs of our community. As a Student Customer Service Coordinator, you will play a vital role in ensuring that our patrons have a positive and enjoyable experience at our facilities.

Key Responsibilities

• Greet patrons and guests, providing a welcoming and inclusive environment that promotes a positive patron-employee relationship.
• Serve as a first responder to accidents within the building, providing prompt and effective assistance in emergency situations.
• Assist customers with various questions and problems in customer service areas, resolving issues in a fair and timely manner.
• Perform basic cleaning responsibilities, including trash removal, equipment maintenance, and laundry duties.
• Participate in special event set-up and operations, ensuring that events are executed smoothly and efficiently.
• Maintain a clean and safe environment for all patrons by completing assigned shifts, duties, and enforcing facility policies.
• Find a substitute when unavailable to ensure that shifts are covered and services are not disrupted.

Essential Qualifications

To be successful in this role, you must possess the following essential qualifications:

• Current American Red Cross CPR for the Professional Rescuer, AED, and Standard First Aid certifications, or the ability to obtain these certifications within the first 30 days of employment.
• BBP Certification, obtained within the first 30 days of employment.
• Excellent communication and customer service skills, with the ability to interact with patrons and staff in a professional and courteous manner.
• Ability to work in a fast-paced environment, responding to emergencies and resolving issues in a timely and effective manner.
• Basic cleaning and maintenance skills, with the ability to perform tasks such as trash removal and equipment maintenance.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer service or a related field.
• Knowledge of facility operations and management.
• Ability to work independently and as part of a team.
• Flexibility to work varied shifts, including evenings and weekends.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong customer service skills, with the ability to resolve issues and respond to customer needs.
• Ability to work in a team environment, collaborating with staff to achieve common goals.
• Basic problem-solving skills, with the ability to respond to emergencies and resolve issues.
• Flexibility and adaptability, with the ability to adjust to changing circumstances and priorities.

Career Growth Opportunities and Learning Benefits

As a Student Customer Service Coordinator at blithequark, you will have the opportunity to develop valuable skills and experience that can enhance your career prospects. You will be working in a dynamic and supportive environment, with opportunities for professional growth and development. Our team is committed to providing excellent customer service, and we are dedicated to helping our staff succeed in their roles.

Work Environment and Company Culture

blithequark is committed to creating an inclusive and effective working environment that values diversity and promotes a culture of respect and empathy. Our Recreational Facilities are designed to promote a healthy and active lifestyle, and we strive to provide a welcoming and inclusive environment for all patrons. As a member of our team, you will be part of a dynamic and supportive community that is dedicated to excellence and customer satisfaction.

Compensation, Perks, and Benefits

As a student employee at blithequark, you will be eligible for a competitive hourly rate, as well as a range of benefits and perks, including:

• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• A comprehensive benefits package, including access to university facilities and programs.
• A flexible scheduling system, designed to accommodate your academic and extracurricular commitments.

Diversity and Inclusion

blithequark is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. We value diversity and promote a culture of respect and empathy, encouraging applications from individuals from diverse backgrounds and perspectives.

Equal Opportunity and Affirmative Action

blithequark is an Equal Opportunity/Affirmative Action employer, committed to promoting equality and fairness in all aspects of employment. We encourage applications from minorities, women, protected veterans, and individuals with disabilities, and we are committed to providing reasonable accommodations for disabilities related to employment.

Conclusion

If you are a motivated and customer-focused individual who is passionate about providing excellent service, we encourage you to apply for the Student Customer Service Coordinator role at blithequark's Recreational Facilities. As a member of our team, you will have the opportunity to develop valuable skills and experience, while contributing to the success of our organization. To apply, please submit your resume/CV and contact information to Ron Siliko at [email protected].

We look forward to hearing from you!

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