Introduction to blithequark
blithequark is a pioneering equipment rental company that strives to be the customer's first choice in the industry. With a vast fleet of equipment and a team of knowledgeable staff, we aim to provide our customers with the best possible service and support. Our employees are our greatest asset, and we invest heavily in their development and well-being. We offer competitive benefits, extensive on-the-job training, and a dynamic work environment that encourages growth and success. At blithequark, we are committed to fostering a culture of innovation, teamwork, and customer-centricity, and we are excited to welcome talented professionals who share our vision and values.
Job Overview
We are seeking a highly skilled and experienced Strategic Customer Representative to join our team at blithequark. As a Strategic Customer Representative, you will play a critical role in increasing market share with contractors and end-users in the preconstruction Data Center space. You will develop and strengthen customer relationships, increase product awareness, and present our solution-based capabilities to drive sales growth. This is an exciting opportunity to join a successful national company and contribute to our continued growth and success. If you are a motivated and results-driven sales professional with a passion for building strong relationships and driving business growth, we encourage you to apply for this challenging and rewarding role.
Key Responsibilities
- Coordinate sales calls with local, regional, and/or national sellers on customers that perform data center construction, ensuring a seamless and effective sales process
- Develop, maintain, and strengthen internal relationships with the local Outside Sales Reps and Branch Managers, fostering a collaborative and supportive team environment
- Build and maintain strong relationships with key stakeholders in the data center space as well as end-user companies, including engineers and decision makers, to drive sales growth and customer satisfaction
- Create and deliver compelling presentations to showcase products and services relevant to data center construction, highlighting the value and benefits of our solutions
- Stay informed about industry trends, competitor offerings, and client needs within the data center sector, using this knowledge to tailor sales strategies and drive business growth
- Identify and pursue new sales opportunities by networking, attending industry events, and leveraging existing contacts, to expand our customer base and increase revenue
- Prepare customized proposals and pricing models based on customer requirements, ensuring alignment with company standards and maximizing profitability
- Negotiate contracts and agreements with customers, aiming for mutually beneficial terms while ensuring profitability for blithequark
- Provide ongoing support to customers to address any issues, ensuring satisfaction and fostering long-term relationships
- Follow up with clients after the sale to gather feedback, assist with implementation, and identify future sales opportunities, to drive customer loyalty and retention
- Work closely with internal engineering, marketing, and support teams to ensure product offerings meet customer needs and expectations, and to identify opportunities for innovation and improvement
- Meet or exceed sales targets, maintaining accurate records of sales activities and client interactions in the company's CRM system, to drive business growth and measure success
- Educate clients about product features, benefits, and best practices, helping them optimize their data center operations and achieve their goals
- Travel regionally to meet customers, attend trade shows, and explore potential new markets or partnerships, to expand our reach and drive business growth
- Develop relationships with the targeted Strategic Customers within their assigned territory, with the goal of becoming the "first call" with these customers and driving sales growth and customer satisfaction
- Attend national and regional trade shows as necessary, to stay up-to-date with industry trends and competitor activity, and to identify opportunities for innovation and improvement
- Review, design, and update as necessary customer programs (rebates, rates, quick pays, portals, etc), to ensure they are aligned with customer needs and expectations, and to drive customer loyalty and retention
- Keep appropriate business leaders (RMs, VPs, etc) apprised of activities, progress or issues with strategic customers, to ensure effective communication and collaboration
- Perform other duties as assigned by the manager, to support the overall strategy and goals of blithequark
- Support the overall strategy of the company and the Power & HVAC line of business, to drive business growth and success
- Increase revenue and return on investment on specific and assigned product lines and market segments, to drive business growth and profitability
- Assist team with in-depth product specification training for all team members, to ensure they have the knowledge and skills needed to succeed in their roles
- Actively engage and keep the team involved in tradeshows and associations, to stay up-to-date with industry trends and competitor activity, and to identify opportunities for innovation and improvement
- Manage specific projects on an as needed basis to drive revenue and maximize return on investment, to support the overall strategy and goals of blithequark
Requirements
To be successful in this role, you will need:
- A college degree or equivalent work experience plus 6-8+ years in Outside Sales or Sales Management role, with a proven track record of driving sales growth and customer satisfaction
- Documented successful territory management showing consistent revenue growth, with a strong understanding of sales strategies and techniques
- Comfortable cold calling on new accounts, with excellent communication and interpersonal skills
- Basic Microsoft Office skills, with the ability to learn and use our CRM system and other sales tools
- Comfortable calling on jobsites and corporate office, with a strong understanding of the data center industry and its trends and challenges
- Ability to incorporate the Specialty Businesses into their presentations and product offerings, with a strong understanding of our products and services
- Product training to be provided by the various blithequark experts, by division, to ensure you have the knowledge and skills needed to succeed in your role
- Work remotely from home or from the local blithequark office, with no relocation required, to provide flexibility and work-life balance
- 60% to 75% travel, to meet customers, attend trade shows, and explore potential new markets or partnerships, with a strong understanding of the importance of building relationships and driving sales growth
- Salesforce experience preferred but not required, with the ability to learn and use our CRM system and other sales tools
Physical Demands
The physical demands of this role include:
- Bending, squatting, crouching, and/or reaching and lifting up to 25 pounds or more, as required by the job, with a strong understanding of safety protocols and procedures
- Driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work, with a strong understanding of the importance of safety and risk management
- All duties must be performed according to blithequark's safety policies and guidelines, with a strong commitment to safety and risk management
- Reasonable accommodations may be made to comply with ADA/ADAAA, to ensure equal opportunities for all employees and applicants
What We Offer
In return for your hard work and dedication, we offer a competitive salary and a comprehensive benefits package, including:
- Health, dental, and vision plans, to support your physical and mental well-being
- 401(k), to support your financial security and retirement goals
- Volunteer time off, to support your community and social responsibility
- Short-term and long-term disability, to support your financial security and well-being
- Accident, life, and travel insurance, to support your financial security and risk management
- Flexible spending, tuition reimbursement, college savings, EAP, and length of service awards, to support your personal and professional development
- Twelve to twenty-five vacation days depending on years of service, to support your work-life balance and relaxation
- Five sick days, to support your physical and mental well-being
- Six paid holidays, two paid half-day holidays, two floating holidays, one inclusion day, and one volunteer day, to support your work-life balance and social responsibility
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. We offer extensive on-the-job training, mentorship programs, and opportunities for advancement, to support your personal and professional development. Our goal is to help you achieve your career goals and succeed in your role, with a strong focus on innovation, teamwork, and customer-centricity. We believe in promoting from within, and we are committed to providing opportunities for career growth and advancement, to support your long-term career goals and aspirations.
Company Culture
Our company culture is built on a foundation of respect, integrity, and teamwork. We value our employees and strive to create a work environment that is inclusive, supportive, and rewarding. We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates, to support our commitment to diversity, equity, and inclusion. We believe in fostering a culture of innovation, teamwork, and customer-centricity, and we are committed to providing opportunities for career growth and advancement, to support your long-term career goals and aspirations.
How to Apply
If you are a motivated and results-driven sales professional looking for a new challenge, please submit your application without delay. We are keen to hear from talented candidates like you, who share our vision and values, and who are committed to driving sales growth and customer satisfaction. To apply, please click on the link below, and follow the instructions to submit your application. We look forward to hearing from you, and to welcoming you to our team at blithequark.
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