Social Media Customer Support Representative - Work From Home

Welcome to Disney, where enchanting experiences and magical moments come to life. As a global entertainment giant, Disney captivates audiences with its diverse array of beloved characters, stories, and experiences. Join us in creating unforgettable memories for millions around the world. Position: Social Media Customer Support Representative - Work From Home Job Responsibilities... ? * Engage with customers across various social media platforms to address inquiries, concerns, and feedback. ? * Provide prompt and friendly responses, maintaining the company positive online reputation. ? * Collaborate with internal teams to resolve customer issues effectively. ? * Stay informed about Disney products, services, and promotions to provide accurate information. ? * Monitor social media trends and proactively address potential customer issues. ? Required Skills: ? * Exceptional written and verbal communication skills. ? * Proficient in using social media platforms, including but not limited to Facebook, Twitter, and Instagram. ? * Customer-focused with a keen ability to empathize and resolve customer concerns. ? * Strong problem-solving skills and the ability to think on your feet. ? * Time management skills to handle multiple customer interactions simultaneously. ? * Flexibility to adapt to a dynamic work-from-home environment. ? * Previous customer service experience is a plus. ? How to Apply: If you are passionate about creating magical experiences and possess the skills to excel in a dynamic remote environment, we invite you to join our team. Apply now by submitting your resume and a cover letter detailing your relevant experience. Company URL: Disney is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We celebrate diversity and are dedicated to creating an environment where everyone feels welcome and valued