Unlock Your Potential with a Global Leader - Join our innovative team as a Senior UX Researcher and experience the best of both worlds with a remote work arrangement. As a key member of our International Tech Sourcing Team, you will collaborate with stakeholders worldwide to drive success and deliver exceptional customer experiences. With a competitive salary and comprehensive compensation package, this is an opportunity to grow your career and make a lasting impact.
As a Senior UX Researcher, you will work closely with cross-functional teams, including UX Design, UX Research, Product Management, and Engineering, to identify and solve real-time issues. Your expertise in human-centered design thinking and strategic research will enable you to develop and execute effective research projects, presenting findings to leadership and stakeholders. With a focus on customer experience, you will empathize with users, gather quantitative and qualitative data, and apply your knowledge to inform design decisions.
About Our Team: Our team collaborates with Walmart International, operating over 5,900 retail units across 26 countries. We are a dynamic and diverse group, passionate about delivering best-in-class customer experiences through mixed-methods research and strategic design thinking.
Key Responsibilities:
- Make a significant impact on strategic and critical projects as a Senior UX Researcher
- Apply your deep understanding of user experience research and design to inform core sourcing stories and empathize with customers
- Liaise with cross-functional partnerships across Business, Product, and Engineering to deliver studies that delight customers
- Collaborate with global teams, including India, Mexico, Chile, China, and Canada
- Own and craft effective research projects, including listening sessions, data gathering, and executing key findings to present to leadership
- Think conceptually, applying a customer-focused and human-centered design thinking approach to UX Research design development
- Have a real impact at scale through sourcing projects and incremental upgrades that affect billions of customers daily
- Define and execute research strategies to address sourcing questions and issues
- Help teams understand customer needs, attitudes, and behaviors through mixed-methods research findings
- Be part of a fun, humble team, collaborating with other researchers to deliver a cohesive customer-focused experience
What You Bring:
- Strong experience in quantitative research (conducting and analyzing)
- A portfolio of work demonstrating breadth and depth in UX Research, including method and process
- Proficiency with UX Research platforms and tools, such as UserZoom, Usertesting.com, Lookback, and Dscout
- Experience conducting quantitative and qualitative online and field research methodologies
- Sound business judgment, strategic thinking, and problem-solving skills
- Customer Experience Researcher understanding and expertise
- Excellent communication, interpersonal, and analytical skills
- 8-10 years of experience in UX Research
- Data-driven, ethnographic, and human design thinking research mindset
- Experience with research methods for data visualization and presentation to leaders
- Storytelling, entrepreneurial drive, passion, vision, and a humble approach to UX
- A customer-centric approach to solving complex UX challenges
- Ability to influence, lead, manage stakeholders, guide leaders, and communicate effectively
Join Our Team!
This is a fantastic opportunity to grow your career with a global leader. If you have the skills and passion we're looking for, please submit your application today.
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