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Join arenaflex: Shape the Future of Customer Experience
Are you ready to take your career to new heights? At arenaflex, we don't just move people from one place to another—we connect worlds, create memories, and build lasting relationships. As one of the most respected names in the industry, we pride ourselves on innovation, excellence, and putting our customers at the heart of everything we do. Now, we're looking for a talented Senior Technical Program Leader to join our dynamic team and help us revolutionize how we engage with customers through cutting-edge technology.
In this pivotal role, you'll be instrumental in driving our Customer Data Platform strategy and overseeing the successful delivery of transformative use cases related to customer journey orchestration and the Adobe Experience Platform (AEP). You'll ensure that initiatives are delivered on time, within scope and budget, and with exceptional quality—all while aligning with our broader organizational objectives. This is a chance to shape arenaflex's strategic direction and manage a diverse portfolio of use cases that will impact millions of customers worldwide.
What You'll Do: Key Responsibilities
As a Senior Technical Program Leader at arenaflex, you'll be at the forefront of our digital transformation journey. Your blend of technical acumen and leadership abilities will be crucial in ensuring efficient management of resources, timelines, and cross-departmental communication. Here's what you can expect:
- Drive the Customer Data Platform Strategy: Lead the development and execution of our CDP strategy, ensuring full alignment with organization-wide objectives and business goals.
- Project Planning & Management: Create, maintain, and track comprehensive project plans and schedules, resource estimates, and roadblocks throughout the entire project lifecycle.
- Implementation Leadership: Lead the planning and implementation of organization-wide use cases, ensuring alignment with enterprise desires and objectives.
- Stakeholder Collaboration: Work closely with internal stakeholders and external partners to define application controls, governance structures, and success parameters.
- Problem Navigation: Navigate complex challenges, provide innovative solutions, and ensure that all teams align on a unified vision for customer experience excellence.
- Industry Intelligence: Maintain a deep understanding of the ever-evolving business landscape to incorporate best practices and emerging trends into program strategy.
- Communication Excellence: Establish clear communication channels across teams, ensuring transparency and fluidity in information dissemination.
- Technology Stewardship: Keep abreast of the latest trends in customer data platform technologies and recommend innovative approaches.
- Cross-Functional Coordination: Facilitate cross-departmental coordination and communication for seamless project execution.
- Performance Monitoring: Monitor and track project progress, proactively addressing any issues or delays that may arise.
- Risk Management: Implement robust project risk management strategies to mitigate potential obstacles and ensure project success.
- Technical Troubleshooting: Troubleshoot technical issues related to the platform and implement effective solutions.
- IT Collaboration: Collaborate with IT and other teams to align on technology desires and implementations.
- Team Mentorship: Mentor and guide teams, fostering a culture of collaboration, innovation, and continuous learning.
What You Need to Succeed: Minimum Qualifications
We're looking for candidates who bring a unique combination of technical expertise, leadership skills, and a passion for customer experience. Here's what you'll need:
- Proven Experience: Demonstrated experience in program management, preferably in the area of customer data systems and personalization technologies.
- Interpersonal Excellence: Strong interpersonal skills with a flair for building and nurturing relationships across departments and teams.
- Problem-Solving Prowess: Exceptional problem-solving abilities, with the ability to see and solve situational and systemic challenges before they impact project outcomes.
- Leadership Capabilities: Demonstrated leadership capabilities, with a track record of guiding teams to success and fostering collaborative environments.
- Technical Acumen: Strong technical aptitude, especially with customer data management, customer journey orchestration, and related technologies.
- Industry Background: Experience working in Digital, Ecommerce, Marketing, or Loyalty organizations is highly valued.
- Inclusive Mindset: Embraces diverse people, thinking, and styles—understanding that the best solutions come from varied perspectives.
- Education: Possesses a high school diploma, GED, or high school equivalency.
- Eligibility: Must be at least 18 years of age and have authorization to work in the United States.
What Will Give You a Competitive Edge: Preferred Qualifications
While the minimum qualifications get your foot in the door, these additional skills and experiences will set you apart from other candidates:
- Certification: Professional certification in program or project management (PMP, CSM, or equivalent).
- Platform Expertise: Prior experience working with Adobe Experience Platform or similar customer data platforms.
- Marketing Knowledge: Deep knowledge of omnichannel advertising techniques and implementation challenges.
- Tool Proficiency: Prior experience with enterprise Project Management tools including Adobe Workfront, JIRA, Confluence, and similar platforms.
- Enterprise Experience: Experience in a large organization or Fortune 500 company, understanding the complexities of matrixed organizations.
Why arenaflex: Benefits & Perks
At arenaflex, we believe that when our employees thrive, our company succeeds. That's why we offer one of the most comprehensive benefits packages in the industry. When you join arenaflex, you'll enjoy:
Competitive Compensation
- Industry-leading base compensation for industry-leading performance
- Annual profit-sharing plan—share in arenaflex's success
- Monthly operational incentive (up to $1,200 annually through our Shared Rewards program)
- $35/hour starting rate for this position
Retirement & Financial Wellness
- 401(k) with 3% automatic contribution and 6% company match
- Emergency savings accounts with company incentive up to $1,000 upon completion of education/training
- Financial education via Fidelity and Operation Hope for budgeting and retirement planning
Health & Wellness
- Multiple health plan options including co-pay and HSA-eligible plans
- Fertility insurance for family planning
- Dental and Vision plans
- Company-paid long-term disability insurance
- Elective short-term disability insurance
- Company-paid basic life insurance
Family Support
- Back-up care days for children, elders, or pets
- Free Care.com membership
- Family planning support including fertility insurance, surrogacy, and adoption reimbursement (up to $30,000)
- Lactation support and breastmilk shipping services
- Discounts for choosing childcare centers
Time Off
- Two to five weeks of paid vacation based on years of service
- Seven paid personal days
- Seven to ten paid holidays (based on workgroup)
- Maternity + parental leave for up to 12 weeks at 100% pay for birthing parents
- Two weeks parental leave paid at 100% for non-birthing, adoptive, and surrogate parents
- Family and medical leave
Travel Privileges
- Unlimited standby travel privileges everywhere arenaflex flies
- Discounts on confirmed airfare
- arenaflex Vacations and arenaflex Cargo discounts
- Waived annual fee on arenaflex SkyMiles Gold American Express card
Professional Growth
- Training to help employees keep climbing in their careers
- Upward and international mobility opportunities
- Mentorship and leadership development programs
- Learning programs to gain new skills and advance your career
- Access to on-demand virtual libraries of learning and development resources
- Scholarship opportunities
Recognition & Community
- Employee recognition program and digital 'Thank You' platform
- Peer-nominated Chairman's Club—arenaflex's most prestigious recognition program
- Volunteer opportunities in local communities
- arenaflex Care and Scholarship Fund for employees in times of need
- Access to 12 Business Resource Groups to connect with colleagues
- Transparent leadership including virtual and in-person town hall meetings
Additional Perks
- Access to over 500 discounts and special savings
- Voluntary benefits including auto, home, and pet insurance
- Commuter benefits for those who use alternative transportation
- Legal services and childcare discounts
About arenaflex: Our Story
arenaflex is a leading American company that operates on a global scale, connecting people and places in ways that transform lives. Founded in 1924, we've grown from humble beginnings into one of the largest and most respected companies in the world. But our success isn't measured in numbers alone—it's measured in the connections we make, the experiences we create, and the differences we make in people's lives every single day.
There are 90,000+ reasons to join arenaflex—each one of our employees has their own unique story. Some people want to explore new places. Some are here to discover their professional potential. Some are curious about different cultures, while others want to make a difference in their communities. There's a whole world out there—and another one right here inside arenaflex. Whatever keeps you climbing, you'll find it with us.
At arenaflex, we believe in diversity, inclusion, and belonging. We know that our differences make us stronger, and we're committed to creating an environment where everyone feels valued, respected, and empowered to be their best. We encourage individuals from all backgrounds to apply and join our team.
Ready to Climb Higher?
If you're ready to take the next step in your career and join a team that's passionate about excellence, innovation, and customer experience, we want to hear from you! This is more than just a job—it's an opportunity to shape the future of customer engagement at a company that values its people as its greatest asset.
Apply today and become part of the arenaflex family. Together, we'll continue to climb higher and achieve amazing things.
arenaflex is an Equal Employment Opportunity / Affirmative Action company and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional process requirements. Supporting medical or religious documentation may be required if applicable.