Embark on a rewarding career with a dynamic team as a Remote Customer Service Representative! We're seeking a talented individual to join our team at Advanced Internet Technologies, Inc. (AIT), a leading Infrastructure as a Service (IaaS) company with a 28-year legacy of innovation. As a vital link between our user community and development team, you'll play a crucial role in delivering exceptional support and driving continual improvement.
About the Role
We're looking for a skilled and motivated Remote Customer Service Representative to provide top-notch support to users of our social media platform, Match Awards. As a remote team member, you'll have the opportunity to work independently and collaboratively with our team to:
Key Responsibilities:
- Provide personalized onboarding support to new users, empowering them to create effective profiles and maximize their contract, grant, financing, and loan opportunities.
- Engage with users on social media, addressing queries and concerns in a professional and empathetic manner.
- Respond to customer inquiries through our in-house ticket system, chat, conferencing, and phone support.
- Collaborate with our development team to identify and resolve potential product bugs and issues.
- Analyze relevant data to identify trends, failures, and opportunities for improvement.
- Work with our marketing team to optimize PPC and SEO strategies.
Requirements:
- Minimum of 2 years of experience in social media or a related field; higher level education accepted.
- Proficiency in Microsoft Office, VPN, and CRM tools.
- Exceptional written and spoken English communication skills; ability to utilize AI for research.
- Proactive and self-motivated with the ability to work remotely and independently with minimal supervision.
- Native English speaker or fluent with the ability to communicate in one or more additional languages.
About AIT
Advanced Internet Technologies, Inc. (AIT) is a privately-held, North Carolina-based firm specializing in mission-critical infrastructure for application, platform, and hosting clients. With a 28-year legacy of innovation, AIT is a 100% privately-owned Infrastructure as a Service (IaaS) company that provides infrastructure resources to clients worldwide. Our 93,000 Square Foot data center in Fayetteville, NC, is the hub of our operations, and we're proud to have earned a place on the Inc 500 list twice and the Deloitte & Touche Fast 500 list three times.
We Want to Hear From You!
If this role resonates with you, we invite you to apply today and join our team in shaping the future of customer experience. Apply Now
Apply Now