Senior Solution Architect, ServiceNow Remote – Amazon Store

Samsung SDS America is seeking for a Senior Solution Architect to build the technology vision for the External B2B Team, supporting engineering-level discussions for both pre-sales and post-sales engagements with customers, and defining and carrying out projects that will provide technology differentiation for Samsung SDS solution platforms.

The successful candidate will be responsible for developing and maintaining a technology strategy in alignment with Samsung SDS's portfolio, implementation of SDS and Samsung solutions and software for customers, ongoing technical support for Samsung solutions, and pre-sales engineering efforts. The candidate should have experience with both solution delivery, architectures, as well as customer and partner-facing engagements to drive various CIO-level initiatives.

This role will support our Zero Touch Mobility (ZTM) Team. The Zero Touch Mobility service is a solution provided by Samsung SDSA in collaboration with ServiceNow. Zero Touch Mobility provides automation for the entire lifecycle of corporate mobile devices. Make mobility management effortless.

This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business

Responsibilities:

• Define the technology vision for the External B2B Team.
• Plan and execute technology development projects in collaboration with Samsung SDS America B2B Sales, Samsung SDS HQ, Samsung affiliates, partners and customers.
• Build an alignment and collaborate with B2B Business Unit, SDSA Director of Application Development, as well as the Samsung SDS HQ Product Development Team.
• Support B2B Business Unit in Samsung SDS America in execution of mobile, SaaS platform, AI, and IoT solution initiatives.
• Provide technology thought leadership to Samsung SDS America's customers and partners.
• Articulate technical concepts to all audiences, including C-level executives and customers.
• Oversee complex technical discussions with customers for both pre-sales and post-sales support related to SDS products.
• Identify key growth opportunities leveraging the B2B Team's core technical capabilities.
• Foster a culture of operational excellence, accountability, innovation and collaboration.

Requirements

• Bachelor's degree in Computer Science or related field is required.
• 8+ years in cloud and/or mobile technologies and a deep knowledge of enterprise IT solution architectures.
• Deep expertise in software / SaaS solutions, mobile technologies, and related technologies.
• Extensive knowledge of ServiceNow architecture, including platform capabilities, integrations, and customizations.
• Ability to articulate complex ideas in a simple and understandable manner.
• Outstanding problem solving and analytical skills, including ability to build clear observations, analysis and conclusions based on customer interviews and data.
• Experience implementing, configuring, and customizing ServiceNow per client requirements.
• Excellent customer relationship management skills, including effective oral and written communications.

Preferred Qualifications:

• ServiceNow Certified Solution Architect.
• Knowledge of Government and Regulated Industry security standards is a plus.
• Track record of creating IP, either proprietary or open source.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

The base pay range for this role is USD $144,000 - $176,000 per year. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

Certain roles are eligible for additional rewards, including annual bonus. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and Paid Time Off.

Location: US, Remote.

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.