Senior Director, Customer Solutions and Strategic Business Partner for National Retail and arenaflex Account Teams

Introduction to arenaflex

arenaflex is a leading player in the beverage industry, renowned for its iconic and innovative brands that have been refreshing consumers for generations. With a portfolio of over 250 products, including some of the most popular brands worldwide, arenaflex is committed to being the most valued supplier partner to its customers. As a critical component of this vision, the Senior Director, Customer Solutions will play a pivotal role in leading a team that serves as the single point of contact and strategic business partner for National Retail and arenaflex account teams across all routes to consumer.

Job Overview

The Senior Director, Customer Solutions will be responsible for collaborating with sales teams, key business operations, and independent bottlers to develop and manage the execution of joint customer and arenaflex initiatives. These initiatives will drive revenue growth, improve efficiencies, and enhance customer service and satisfaction. As a critical partner of the National Retail and Food Service On Premise (FSOP) and cross-functional teams, this role will represent arenaflex in joint CPG supply chain forums and engage with senior customer supply chain leaders to enable best practice sharing and develop customer or channel-specific capability roadmaps.

Key Responsibilities

• Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels.
• Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions.
• Develop strategic supply chain partnerships with customers in alignment with customer and account team business plans.
• Engage with bottlers and customers for continuous improvement related to On Shelf Availability.
• Provide leadership on electronic order-to-cash capability implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions.
• Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance and value across all routes to market.
• Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams.
• Provide strategic direction and guidance to direct reports for performing their objectives, such as building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing The arenaflex Commitment value creation model.

Education and Experience Requirements

To be successful in this role, the ideal candidate will have a Bachelor's degree or equivalent, with at least 10 years of relevant work experience, including people management, and 5 years of supply chain and/or sales/field operations experience.

Preferred Education and Experience

A Master's degree in Business Administration (MBA) or equivalent is preferred, with 15+ years of relevant work experience and 10+ years of supply chain and/or sales/field operations experience.

Growth Behaviors and Leadership Competencies

arenaflex is committed to fostering a culture of growth and innovation, and the Senior Director, Customer Solutions is expected to embody the following growth behaviors:

• Growth Mindset: Demonstrates curiosity and welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions and recommendations.
• Externally Focused: Understands the upstream and downstream implications of their work and tracks and shares external trends, best practices, or ideas.
• Performance Driven & Accountable: Has high performance standards and outperforms their peers.
• Fast/Agile: Removes barriers to move faster, experiments, and adapts, thriving under pressure and fast pace.
• Empowered: Brings solutions instead of problems, challenges the status quo, and has the courage to take an unpopular stance.

Leadership Behaviors

The Senior Director, Customer Solutions will be expected to demonstrate the following leadership behaviors:

• Be the Role Model: Sets the tone for their team and demonstrates the behaviors and values expected of arenaflex leaders.
• Set the Agenda: Develops and implements a clear vision and strategy for their team, aligning with the overall goals and objectives of arenaflex.
• Help People be Their Best Selves: Fosters a culture of growth and development, providing coaching, feedback, and opportunities for their team members to learn and grow.

What arenaflex Can Offer You

As a member of the arenaflex team, you will have the opportunity to work with a diverse range of customers, from retail and grocery outlets to theme parks, movie theaters, and restaurants. You will be part of a company that is committed to innovation and growth, with a portfolio of iconic and innovative brands that are recognized and loved by consumers around the world.

Benefits and Perks

arenaflex offers a comprehensive range of benefits and perks, including:

• Competitive salary and bonus structure.
• Comprehensive health and wellness programs.
• Opportunities for career growth and development.
• Recognition and reward programs for outstanding performance.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Senior Director, Customer Solutions role at arenaflex. This is a unique opportunity to join a leading company in the beverage industry and make a meaningful contribution to our success. With a commitment to growth, innovation, and customer satisfaction, arenaflex is the perfect place to take your career to the next level.

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