Welcome to blithequark
blithequark is the world’s leading AI-powered Fraud and Risk Platform, renowned for delivering the best overall detection coverage in the industry. Our innovative, open SaaS platform supports the easy consolidation and enrichment of any data, enabling organizations to act on fast-evolving fraud and money laundering activities in real-time. With patented unsupervised machine learning technology, advanced device intelligence, a powerful decision engine, and investigation tools, we provide significant performance lift from day one. Our platform is architected to support multiple use cases across different business units flexibly, dramatically lowering the total cost of ownership compared to legacy point solutions. As an industry leader, blithequark has been adopted by many Fortune 500 companies across the globe.
About Our Culture
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. At blithequark, our culture is open, positive, collaborative, and results-driven. We believe in fostering an environment where creativity, innovation, and teamwork thrive. If you are passionate about making a difference in the fight against fraud and money laundering, and if you are excited about the opportunity to work with a talented team of professionals, then come join us!
Position Overview
As a Senior Customer Success Manager (CSM) at blithequark, you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You will lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform. Your expertise will be instrumental in ensuring our clients achieve their goals in fraud prevention, loss reduction, and operational efficiency.
Key Responsibilities
Your role will combine strategic consulting, data-driven decisioning, and hands-on product expertise to deliver measurable impact for our clients. Key responsibilities include:
- Acting as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization.
- Understanding client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies.
- Partnering closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency.
- Coordinating with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes.
- Translating customer insights into actionable feedback for internal roadmap planning and product improvements.
- Monitoring detection performance metrics, supporting quarterly business reviews, and proactively identifying opportunities for expansion or deeper integration.
- Educating clients on best practices in fraud/AML strategies and platform usage to maximize return on investment.
- Representing the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases.
Requirements
To be successful in this role, you will need:
- 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries.
- A deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection.
- Experience working with machine learning-based detection systems and/or rule engines for fraud prevention.
- Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation.
- Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders.
- Confidence in leading customer-facing discussions and executive presentations.
- Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously.
- A Bachelor’s degree in a technical, analytical, or business-related field; an advanced degree is a plus.
What We Offer
At blithequark, we believe in rewarding our employees for their hard work and dedication. Our benefits package includes:
- Bonus structures to recognize and reward outstanding performance.
- Stock options to give you a stake in our company’s success.
- A comprehensive Retirement Plan to help you plan for your future.
- Health Insurance to ensure you and your loved ones are protected.
Career Growth and Learning Benefits
We are committed to the growth and development of our employees. At blithequark, you will have access to:
- Ongoing training and professional development opportunities to enhance your skills and knowledge.
- A culture that encourages innovation, creativity, and experimentation.
- Collaborative teams that are passionate about making a difference in the fight against fraud and money laundering.
- Opportunities to work with cutting-edge technologies and contribute to the development of our industry-leading platform.
Work Environment and Company Culture
Our work environment is designed to foster collaboration, creativity, and productivity. We believe in:
- Flexible working arrangements, including remote work options, to ensure you can work in a way that suits you best.
- An open and transparent culture where everyone has a voice and can contribute to our success.
- Regular team-building activities and social events to help you connect with your colleagues and have fun.
- A commitment to diversity, equity, and inclusion, recognizing that our differences are what make us stronger.
Conclusion
If you are a motivated and experienced professional looking for a new challenge, and if you are passionate about making a difference in the fight against fraud and money laundering, then we want to hear from you. Join our team at blithequark as a Senior Customer Success Manager and be part of a dynamic and innovative company that is leading the way in AI-powered fraud and risk management. Apply now to take the first step in an exciting and rewarding career with blithequark.
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