Join Fundraise Up, a pioneering fundraising platform, and play a vital role in driving customer success and business growth as a Senior Customer Success Analyst. With a competitive On-Target Earnings (OTE) of $115,000 - $130,000 and a base salary of $92,000 - $104,000, this is an exceptional opportunity to leverage your analytical skills and expertise to make a meaningful impact.
About Us:
Fundraise Up is revolutionizing the fundraising landscape by providing the most convenient and fastest way to donate to non-profit foundations. Our innovative platform has already made a significant difference, with tens of millions of dollars donated worldwide each month. We proudly serve as the go-to fundraising solution for renowned non-profit organizations, including UNICEF, the Obama Foundation, and the Alzheimer's Association.
About the Role:
As a Senior Customer Success Analyst, you will be an integral part of our Revenue Operations Team, analyzing data, identifying trends, and leading initiatives to boost customer success and business results. You will collaborate closely with cross-functional teams, including Success, Product, Finance, and Leadership, to turn insights into action and drive strategic decisions.
Key Responsibilities:
- Develop and maintain dashboards and reports to track key success metrics, providing actionable insights to stakeholders.
- Analyze customer behavior, product usage, and retention data to inform company strategy and drive growth.
- Partner with Customer Success and Product teams to design and implement initiatives that enhance onboarding, engagement, and customer satisfaction.
- Collaborate with Finance to build models and forecasts that inform strategic decisions and drive business outcomes.
- Plan, manage, and deploy customer territories to optimize customer success and revenue growth.
- Effectively communicate data-driven findings and strategic recommendations to key stakeholders, driving business decisions and outcomes.
- Design and implement process improvements to drive scalability and efficiency, ensuring the continued growth and success of our organization.
Skills and Qualifications:
- 5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles, with a bonus for experience in a startup or SaaS company.
- Strong analytical skills, with fluency in SQL, Excel/Google Sheets, and data visualization tools (Looker, Tableau, or similar).
- Excellent communication skills, with the ability to transform complex data into clear, actionable insights and strategic recommendations.
- Able to thrive in a dynamic environment with evolving priorities, demonstrating adaptability and a growth mindset.
- Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT), and customer success platforms like Gainsight, Catalyst, or ChurnZero.
- A self-motivated individual with natural curiosity and initiative, driving continuous learning and improvement.
Benefits:
- Competitive compensation package, including OTE and base salary.
- Stock options, providing a unique opportunity for long-term growth and wealth creation.
- Comprehensive benefits package, including 15 days of vacation, 7 company holidays, and additional floating holidays and sick days.
- 401(k) plan with company match, FSA Spending Account, and 100% company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
- Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
- Paid parental leave (12/6 weeks) and remote working options, providing a healthy work-life balance and flexibility.
Ready to join our team and make a meaningful impact? Apply Now or Learn More about this exciting opportunity.
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