Description: ? Acts as the primary resource for assigned providers or groups to establish, oversee, and maintain positive relationships ? Assists with or responds to complex issues regarding policies and procedures, plan design, contract language, service, claims or compensation issues ? Optimizes interactions with assigned providers and internal business partners to establish productive professional relationships ? Monitors service capabilities and collaborates cross-functionally to ensure that needs of constituents are met ? Supports or assists with operational activities including database management and contract coordination ? Educates providers as needed to ensure compliance with contract policies and parameters ? Meets with key providers periodically to ensure service levels are meeting expectations ? Collaborates on implementation of large provider systems to manage cost drivers and execute specific cost initiatives ? Conducts standard provider recruitment, contracting, or re-contracting activities and assists with more complex contracting discussions ? May provide guidance and training to less experienced team members Requirements: ? 3+ years' experience in business segment environment servicing providers with exposure to benefits and/or contract interpretation ? Working knowledge of business segment specific codes, products, and terminology ? 3-5 years' experience with business segment specific policy, benefits, plan design and language ? Strong verbal and written communication, interpersonal, problem resolution and critical thinking skills Benefits: ? Affordable medical plan options ? 401(k) plan (including matching company contributions) ? Employee stock purchase plan ? No-cost programs including wellness screenings, tobacco cessation and weight management programs ? Confidential counseling and financial coaching ? Paid time off ? Flexible work schedules ? Family leave ? Dependent care resources ? Colleague assistance programs ? Tuition assistance ? Retiree medical access ? Many other benefits depending on eligibility