Senior Amazon Connect Consultant

Remote, USA Full-time Posted 2025-07-09
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Title: Amazon Connect Consultant Location: Remote Duration: 6+Months Job Description: ? Amazon Development with Amazon Connect experience. ? Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services. ? Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions. ? Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations. ? Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing. ? Act as the technical liaison between offshore technical team and customers/partners. ? Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas). ? Lead delivery teams as a senior technical leader in a hands-on capacity. ? Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting. ? IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge. ? Excellent analytical and communication (oral & written) skills. Nice to Have: ? Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect ? Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management) ? Other Salesforce related experience not mentioned (e.g. Case Management, OmniChannel?)

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