Note: The job is a remote job and is open to candidates in USA. CTG is seeking to fill a Workflow Documentation Specialist opening for our client in Buffalo, NY. This role will focus on analyzing, documenting, and standardizing operational workflows and preparing clear, user-friendly end-user guides for staff within the Life/PACE program.
Responsibilities
• Partner with operational leaders and subject matter experts to understand current-state workflows across the Life/PACE program
• Document end-to-end workflows using clear process maps, narratives, and SOP formats
• Identify gaps, redundancies, and opportunities for process standardization
• Develop structured workflow diagrams (Visio, Lucidchart, or similar tools)
• Create comprehensive, easy-to-follow end-user guides for frontline and administrative staff
• Translate technical or regulatory requirements into clear operational documentation
• Maintain version control and documentation governance standards
• Support change management efforts related to workflow updates
Skills
• Detail-oriented
• Experience documenting healthcare program workflows
• Experience within a Programs of All-Inclusive Care for the Elderly (PACE) environment or similar integrated care models (e.g., managed care, Medicare/Medicaid programs, value-based care programs)
• Ability to partner with operational leaders and subject matter experts
• Ability to document end-to-end workflows using clear process maps, narratives, and SOP formats
• Ability to identify gaps, redundancies, and opportunities for process standardization
• Ability to develop structured workflow diagrams (Visio, Lucidchart, or similar tools)
• Ability to create comprehensive, easy-to-follow end-user guides for frontline and administrative staff
• Ability to translate technical or regulatory requirements into clear operational documentation
• Ability to maintain version control and documentation governance standards
• Ability to support change management efforts related to workflow updates
• Excellent verbal and written English communication skills
• Ability to interact professionally with a diverse group
Company Overview
• CTG, a Cegeka company, is at the forefront of digital transformation, offering innovative IT solutions and services that accelerate your strategy and project momentum. It was founded in 1966, and is headquartered in Buffalo, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.ctg.com.