Note: The job is a remote job and is open to candidates in USA. Daasity is a company that specializes in providing a proprietary platform for direct-to-consumer e-commerce companies. They are seeking a Level 1 Support Specialist to handle inbound support requests, troubleshoot technical issues, and educate customers on using their platform effectively.
Responsibilities
- Respond to inbound customer inquiries via email, chat, and video calls
- Use Looker dashboards to investigate data issues and guide customers through solutions
- Troubleshoot common technical issues, including integration setup and reporting discrepancies
- Escalate complex technical problems to Level 2 Support or Engineering, while keeping the customer informed
- Document recurring issues and propose improvements to internal knowledge base
- Educate customers on best practices for using Daasity, including how to access, interpret, and apply data insights
- Collaborate with Customer Success Managers to ensure a seamless merchant experience
- Track and log customer interactions and resolutions in support tools
Skills
- 1–2 years in a customer-facing technical support role, preferably in SaaS or data/analytics
- Strong communication skills: able to adapt tone for different users, explain data clearly, and show empathy
- Proficiency with data tools or BI platforms (Looker experience a strong plus)
- Basic understanding of Python and SQL (and willingness to learn)
- Ability to troubleshoot systematically and document solutions
- Comfortable working remotely and managing multiple priorities
- Customer-first mindset and strong problem-solving skills
- Working knowledge of SQL, Python, Looker, Tableau, or other BI/analytics tools
- Experience in eCommerce or SaaS environments
- Bilingual (Spanish/English strongly preferred)
- Familiarity with data integrations, APIs, or cloud-based data warehouses
- Prior experience in a help desk or Level 1 support environment
Benefits
- Remote-first organization
- Generous time off policy, including paid parental leave
- Competitive medical coverage for you and your dependents
- Equity shares
- Growth potential company-wide
- Collaborative, transparent, and fun-loving work environment
Company Overview
Daasity enables Consumer Product Brands to make better data-driven decisions, leading to faster and more profitable growth. It was founded in 2017, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is http://www.daasity.com.Company H1B Sponsorship
Daasity has a track record of offering H1B sponsorships, with 3 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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