Note: The job is a remote job and is open to candidates in USA. Empire Beauty School has been educating future beauty professionals since 1934, and they are seeking multiple Full-Time Remote Student Support Coordinators. In this role, you will be responsible for solving problems and supporting customers through the admissions process with empathy and clarity.
Responsibilities
- Setting up appointments for prospective students to visit one of our schools
Skills
- Exceptional customer service, active listening, and good verbal and written communication skills
- Ability to stay composed and take charge of difficult conversations
- Use your judgment and resources to resolve issues quickly
- Ability to ask probing questions, respond effectively and accurately to overcome objections, and ensure prospective students feel supported
- Outgoing, self-motivating personality
- Proactive mindset, you don't wait to be told what to do
- Ability to communicate and support many different personality types while bringing your own voice and confidence
- Computer Knowledge
- The ability to work a varying schedule including evenings, weekends, and holidays
- A laptop or desktop with Win 10 or higher (cannot be a MAC or Chromebook)
- A minimum internet download speed of 20 Mbps
- Experience in customer service or contact centers (preferred, not required)
Benefits
- 401K
- Medical
- Dental
- Vision
- Generous paid time off
- Paid Holidays
Company Overview
Since 1934, Empire Education Group has been educating future beauty professionals in the art of cosmetology. It was founded in 1934, and is headquartered in Pottsville, PA, US, with a workforce of 1001-5000 employees. Its website is http://www.empire.edu.
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