Join Our Team as a SAP Support Desk Agent and Deliver Exceptional Customer Experience
We are seeking highly skilled and motivated SAP Support Desk Agents to join our team, providing top-notch support to our clients' end-users across various locations. As a SAP Support Desk Agent, you will play a vital role in resolving SAP-related issues, answering questions, and ensuring seamless customer experience. This is a fully remote, temporary position with a competitive salary range of $25.00 - $35.00 per hour.
Key Responsibilities:
- Handle customer inquiries and issues related to SAP modules, including Sales & Distribution (SD), Finance (FI), Warehouse Management (WM), and Supply Chain/Logistics (MM, PP, PM, QM, TM)
- Provide first-line support, resolving issues, and offering workarounds when possible
- Triage and escalate complex issues to Level 2 support teams as needed
- Maintain accurate records of incidents, problems, and resolutions
- Collaborate with client SMEs and project teams to enhance documentation, runbooks, and knowledge base articles
Requirements:
- 3+ years of recent experience in SAP functional support, preferably in one of the listed SAP disciplines (FI, SD, MM, WM, PP, etc.)
- Outstanding communication and customer service skills
- Ability to triage issues and determine whether they are functional, data, or infrastructure-related
- Experience with S/4HANA and SAP functional configuration is a plus
- 1+ year of experience supporting SAP end-users
What We Offer:
- Competitive salary range of $25.00 - $35.00 per hour
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k)/Roth, and more
- Opportunity to work with a leading company and gain valuable experience in SAP support
- Fully remote work arrangement
- Professional development and growth opportunities
How to Apply:
If you are a motivated and customer-focused individual with a passion for SAP support, please apply now. We are an equal opportunity employer and welcome applications from diverse candidates.
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