Note: The job is a remote job and is open to candidates in USA. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Remote Customer Service Representative to provide customer services relating to sales, promotions, and installations while ensuring good customer relations are maintained and complaints are resolved effectively.
Responsibilities
• Provides customer services relating to sales, sales promotions, installations and communications
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
• Develops organization-wide initiatives to proactively inform and educate customers
• Develops improvement plans in response to customer surveys
Skills
• Minimum of 2 or more years experience in customer service or related field
• Knowledge acquired through experience, specialized education or training
• Basic understanding of work routines and procedures in own discipline
• Ability to maintain good customer relations and resolve claims and complaints fairly and effectively
• Ability to develop organization-wide initiatives to inform and educate customers
• Ability to develop improvement plans in response to customer surveys
Company Overview
• Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://dexian.com.
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