Note: The job is a remote job and is open to candidates in USA. IronEdge Group is the premier IT solutions provider for small-to-medium sized businesses, dedicated to providing a fun, fulfilling and inclusive environment. They are seeking an IT Support Technician to provide front-line technical support, troubleshoot server and network systems, and interact with users, including C-Level or Executive contacts.
Responsibilities
- Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism
- Communicating effectively with co-workers cross-functionally via Microsoft Teams
- Extraordinary focus on customer service
- Keen ability to problem solve
- Ability to interact in a variety of situations, including customer service, orientations, training, and networking
- All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities
- Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
Skills
- Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism
- Communicating effectively with co-workers cross-functionally via Microsoft Teams
- Extraordinary focus on customer service
- Keen ability to problem solve
- Ability to interact in a variety of situations, including customer service, orientations, training, and networking
- All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities
- Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions
Benefits
- IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
- Vision Insurance
- AD&D Insurance
- Short-Term and Long-Term Disability Insurance
- Flexible Spending Account and Health Savings Account
- Flexible Time Off plus Holidays
- Matching 401k
Company Overview
IronEdge is a leading Managed IT Services Provider dedicated to supporting local businesses with tailored technology solutions. It was founded in 2005, and is headquartered in Houston, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.ironedgegroup.com/.
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