Remote Healthcare Call Center Rep - Medicare Part D Exp

Remote Healthcare Call Center Rep - 100% Remote Location: Remote (U.S. residents only) Pay Rate: $20.00 Start Dates: July 14th & July 21st Schedule: Must be available for any 8-hour shift between 7:00 AM - 7:00 PM CST (as assigned) Training: 4-6 weeks 8:00 AM - 5:00 PM CST Virtual attendance is mandatory Key Responsibilities: ??Accurately create and manage referrals and applications in the CRM system ??Communicate with patients via inbound and outbound calls to resolve questions and provide updates ??Document detailed and accurate notes while engaging with customers ??Support patients and providers by navigating access to therapy programs and financial assistance ??Deliver empathetic, patient-focused service while meeting quality and compliance standards ??Collaborate with healthcare providers and internal teams to steward patient cases from initiation through resolution Qualifications: ??Education: High School diploma required ??Experience: ??2-4 years of customer service or call center experience preferred ??Familiarity with insurance billing and pharmacy operations is a plus ??Technical Skills: ??Strong Microsoft Office proficiency ??Ability to type at least 40 WPM while speaking and transcribing notes ??Experience with Microsoft Teams, Zoom, and other video conferencing tools ??Ability to multitask in high-volume environments ??Communication: ??Exceptional written and verbal communication skills ??Empathetic, patient-centric approach to customer service ??Strong attention to detail and quality documentation Work Environment Requirements (Remote): ??Must have a dedicated, private, and distraction-free home office ??High-speed hardwired internet connection required: ??Download: 15 Mbps ??Upload: 5 Mbps ??Ping Rate: 30ms ??WiFi, satellite, and cellular connections are not allowed ??Must use a surge protector with network line protection for company-issued equipment ??Equipment (laptop, phone, etc.) will be provided Failure to meet internet or environment requirements may result in termination. If you are interested, please contact Chin Yang at A-Line Staffing. ??Manage call center representatives and call performance ??Perform call center follow-up ??Perform other call center duties ??Prepare call center performance reports ??Report daily call center stats ??Assist with supporting call-center ??Selling services to consumers who call the call center ??Maintain call center database by entering information on every call ??Provide support for call center agents on escalated calls ??Provide backup call center management ??Plan for call center technologies ??Receive inbound calls from customers ??Impacting call center performance to management ??Lead an exceptional call center team ??Manage the daily call center operations ??Resolve inbound customer calls regarding account ??Maintain call center database by entering information ??Define inbound call readiness state ??Processing customer transactions in a call center environment ??Maintain call center database by recording call outcomes and disposition