Remote Customer Service Representative (San Antonio, TX)

Overview:(Must Reside in San Antonio, Texas) We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs. This is a great opportunity for someone who enjoys interacting with... people and has a passion for delivering outstanding customer experiences. ? *WFH Assignment Duration: 4 Month Summer Project (Govt Benefit Programs) ? *100% Remote Summer Program; after the summer, all agents will have the opportunity to work onsite for other programs. Responsibilities: - Handle inbound and outbound customer calls in a professional and courteous manner - Assist customers with product inquiries, order placement, and issue resolution - Provide accurate and timely information to customers regarding products, services, and promotions - Enter customer information and order details into the system accurately - Upsell products and services to customers when appropriate - Analyze customer needs and recommend suitable solutions - Resolve customer complaints or concerns effectively and efficiently - Collaborate with other departments to ensure customer satisfaction Skills: - Excellent customer service skills with the ability to handle challenging situations calmly and professionally - Strong verbal and written communication skills in English - Proficient in data entry and navigating computer systems - Ability to analyze customer information to identify areas of concern with accounts - Ability to effectively communicate complex information in a clear and concise manner - Self-motivation to work under his/her own initiative. If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative! Job Type: Full-time Pay: $15.00 per hour Expected hours: 40 per week Benefits: ? Dental insurance ? Health insurance ? Paid time off ? Vision insurance ? Work from home Experience level: ? Under 1 year Shift: ? Day shift Weekly day range: ? Monday to Friday Work setting: ? Remote Work Location: Remote