Note: The job is a remote job and is open to candidates in USA. Vontier is a global industrial technology company, and they are seeking a Bilingual Customer Service Representative to support their franchised distributors and customers. The role involves assisting with automotive tool selection, handling inbound calls, providing technical support, and performing suggestive selling.
Responsibilities
- Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering
- Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits
- Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
- Provide features and benefits to our franchised distributors on our commissioned daily sale items
- Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives
- Input orders utilizing internal ordering software systems
- Work cross-functionally with subject matter experts to resolve open questions
- Other responsibilities as assigned
Skills
- High school diploma or GED equivalent
- Must be able to work 9am-5:30pm EST Monday-Friday
- Bilingual - must be fluent in Spanish (interpret/document)
- 1+ years of call center experience or equivalent experience in dealing with customers
- Suggestive sales experience
- ASE certification, automotive experience, tool experience, or related trade school degree a plus
- On the job experience working with general automotive mechanics a plus
- Basic use of PC and keyboard
- Effective verbal and written communication skills - must be able to fluently speak Spanish
- Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude
- Ability to empathize with customer concerns while maintaining a professional demeanor
- Ability to learn quickly on the job
- Ability to multi-task in a fast-paced office environment
- Ability to answer calls as a primary function of the position
- Ability to perform suggestive sales
Benefits
- Annual bonuses/incentives (depending on position)
- Immediate Company Benefits (medical, Dental, Vision, Life, Etc.)
- 401k with company match
- 401k defined contribution after 1 year of service
- High level of employee engagement
- Walking path
- Dress for your day - every day casual/jeans
- Employee discounts
- 15 days vacation + 3 floating holidays + 10 paid holidays
- Paid maternity & paternity leave
- Tuition reimbursement
- Student loan payment assistance
- Hybrid work environment (2 days remote) for onsite roles
- Annual Day of Caring for employees to volunteer
- Discounts on tools
- Annual team building events
Company Overview
Vontier is a global company focused on transportation and mobility. It was founded in 2020, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 5001-10000 employees. Its website is https://www.vontier.com.
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