Remote Customer Development Manager – Food Service On‑Premise (FSOP) Strategy & Growth Leader for South Florida Beverage Market

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About Coca‑Cola Beverages Florida, LLC (Coke Florida)

Who we are – Coke Florida is a family‑owned, independent bottler of The Coca‑Cola Company and a leading distributor of more than 600 beverage brands, including Monster Energy and BODYARMOR. Ranked as the third‑largest privately‑held and the sixth‑largest independent Coca‑Cola bottler in the United States, we operate a robust network of manufacturing, marketing, and distribution facilities serving the dynamic South Florida market.

In 2024, we were honored for the third consecutive year as a US Best Managed Company by Deloitte Private and The Wall Street Journal – a testament to our relentless focus on strategic execution, collaborative culture, and financial excellence.

Our success is built on a people‑first philosophy. We empower associates to innovate, grow, and make a meaningful impact on the communities we serve. As a member of our team, you will join a forward‑thinking organization that values integrity, diversity, and continuous improvement.

Why Join Coke Florida?

We invite you to become part of a company where your talent is celebrated and your career aspirations are nurtured. From comprehensive health and wellness programs to generous vacation policies, we invest in the well‑being of our associates. Our Total Rewards Program includes:

• Health, dental, and vision coverage with multiple plan options.
• 401(k) with a competitive company match to help you build a secure financial future.
• Supplemental life insurance and employee assistance programs (EAP) for peace of mind.
• Three weeks of paid vacation plus ten paid company holidays.
• Tuition reimbursement for continued education and professional certifications.
• Competitive base salary complemented by performance‑based incentives.

Beyond compensation, you will experience a collaborative environment where cross‑functional teams—Profit Growth Management, Demand Planning, Commercial Marketing, Sales Operations, and local field sales—work together to deliver exceptional service to our customers.

Role Overview – Customer Development Manager, Food Service On‑Premise (FSOP)

This remote, full‑time position is based in South Florida and may be performed from any of our Palm Beach, Miami, or Hollywood offices. You will be the strategic leader responsible for shaping and executing data‑driven sales strategies that expand our Food Service On‑Premise (FSOP) footprint, deepen relationships with key accounts, and drive profitable growth across a diverse portfolio of channels—including amusement venues, hotels, hospitals, educational institutions, and cruise lines.

Key Responsibilities

• Portfolio Development: Build and manage a robust portfolio of FSOP key‑account customers and an assigned traditional FSOP channel, ensuring sustained revenue growth.
• Cross‑Functional Collaboration: Partner with Profit Growth Management, Demand Planning, Commercial Marketing, Sales Operations, local field sales, and the Central Customer Network Alliance (CCNA) to deliver seamless service and exceed performance targets.
• Relationship Management: Establish and nurture strong, trust‑based relationships with both new and existing customers, acting as a strategic advisor and champion for their business objectives.
• Strategic Planning: Lead the development of comprehensive annual and multi‑year business plans, including volume, revenue, and profit forecasts for each assigned channel.
• Channel Performance: Design, launch, and monitor channel‑specific programs—such as “Channel Picture of Success” initiatives, deep‑dive analyses, and gap‑solving projects—to achieve measurable objectives.
• Contract Negotiation: Drive negotiations for new contracts and manage renewals for existing agreements, ensuring mutually beneficial terms that support long‑term partnership growth.
• Market Intelligence: Provide regular feedback on competitive dynamics, pricing architecture, and channel trends, leveraging Nielsen and other syndicated data sources to inform decision‑making.
• Promotional Analysis: Conduct post‑promotion evaluations, assess effectiveness, and recommend adjustments to pricing, packaging, or execution strategies.
• Gap Identification & Resolution: Monitor performance against plan, identify gaps in volume, price, profit, or outlet coverage, and develop actionable solutions to close those gaps.
• Subject Matter Expertise (SME): Become the FSOP channel SME within the organization, contributing insights during senior‑level customer calls and business reviews.
• Travel Management: Allocate 25%–35% travel time to visit customers, attend trade shows, and collaborate with regional teams across the South Florida territory.

Essential Qualifications

• Bachelor’s degree in Business Administration, Marketing, Supply Chain, or a related field.
• 5–8 years of progressive experience in the consumer goods industry, with a proven track record of managing key accounts and driving revenue growth.
• Hands‑on experience utilizing Nielsen data and other syndicated market intelligence tools to develop actionable insights.
• Demonstrated success in creating and executing annual business plans, pricing strategies, and promotional packages for retail or on‑premise customers.
• Strong strategic selling and conceptual selling capabilities, coupled with a consultative account‑management approach.
• Excellent communication skills—verbal, written, and listening—essential for influencing cross‑functional partners and external stakeholders.
• Robust negotiation skills, with the ability to secure favorable terms while maintaining long‑term relationships.
• Analytical mindset with the ability to interpret complex data, solve problems systematically, and present findings in a clear, compelling manner.
• Valid driver’s license and clean driving record (no major moving violations in the past three years).

Preferred Qualifications & Experience

• Direct experience within Food Service On‑Premise (FSOP) or Direct Store Delivery (DSD) beverage categories.
• Knowledge of fountain, vending, and on‑premise product operations, including equipment specifications and service requirements.
• Prior exposure to multi‑channel environments—hospitality, education, travel, and entertainment venues—enhancing ability to tailor strategies to diverse customer needs.
• Advanced certifications such as Strategic Selling® (SPIN), Conceptual Selling®, or Certified Professional Sales Leader (CPSL).
• Experience with CRM platforms (e.g., Salesforce) and data visualization tools (e.g., Power BI, Tableau) for reporting and forecasting.

Core Competencies for Success

• Customer‑Centric Mindset: Always prioritize the client’s objectives and seek to add value beyond the transaction.
• Change Agility: Thrive in a fast‑paced, evolving marketplace, adapting strategies quickly while maintaining focus on long‑term goals.
• Collaborative Leadership: Inspire cross‑functional teams, fostering open communication and shared accountability.
• Data‑Driven Decision‑Making: Leverage analytics to uncover opportunities, forecast trends, and influence strategic direction.
• Results Orientation: Set clear, measurable targets and consistently deliver on or above expectations.
• Ethical Integrity: Uphold Coca‑Cola’s standards of honesty, respect, and responsible business conduct.

Learning, Development & Career Growth

At Coke Florida, we view talent development as a strategic priority. You will benefit from a comprehensive learning ecosystem that includes:

• Access to internal and external training programs on sales excellence, data analytics, and industry trends.
• Mentorship opportunities with senior leaders across sales, marketing, and operations.
• Eligibility for leadership development tracks that prepare high‑potential associates for regional or national management roles.
• Support for professional certifications and advanced degrees through tuition reimbursement.
• Regular performance reviews that focus on career aspirations, skill gaps, and pathways for advancement.

Our career roadmap is transparent: High‑performing Customer Development Managers often transition into Senior Account Director, Regional Sales Manager, or Strategic Business Development roles, with the potential to influence company‑wide growth initiatives.

Culture & Work Environment

Our culture is built on four pillars: Innovation, Collaboration, Inclusion, and Accountability. As a remote employee, you will enjoy:

• Flexibility to work from home while maintaining regular virtual connectivity with teammates and leadership.
• A supportive virtual community that includes weekly town halls, peer‑to‑peer knowledge sharing sessions, and social events.
• Diverse, inclusive teams where varied perspectives are celebrated and leveraged for better decision‑making.
• A safety‑first approach to travel, with clear protocols and resources to ensure health and well‑being on the road.

We recognize that a thriving workforce is essential to delivering exceptional customer experiences. Our commitment to work‑life balance is reflected in policies that protect personal time, encourage mental health awareness, and promote a sense of belonging.

Compensation, Perks & Benefits

While exact salary ranges are tailored to experience and market conditions, we guarantee a competitive base salary complemented by performance‑driven incentives tied directly to your contribution to FSOP growth. Additional perks include:

• Comprehensive health, dental, and vision plans with employer contributions.
• 401(k) with an attractive company match and optional profit‑sharing.
• Paid time off, holidays, and sick leave to support personal wellbeing.
• Employee Assistance Program (EAP) offering confidential counseling and resources.
• Wellness initiatives such as virtual fitness classes, nutrition seminars, and mental‑health days.
• Company‑wide recognition programs that celebrate individual and team achievements.

How to Apply

If you are a motivated, data‑savvy sales professional with a passion for the beverage industry and a proven ability to cultivate high‑value relationships, we want to hear from you. Follow these steps to submit your application:

1. Prepare an up‑to‑date resume highlighting relevant experience, accomplishments, and certifications.
2. Craft a concise cover letter that showcases your fit for the FSOP channel and your vision for driving growth in South Florida.
3. Visit our online career portal and upload your documents, ensuring all fields are completed accurately.
4. Submit your application and monitor your email for a confirmation and next‑step instructions.

We review applications on a rolling basis, so early submission increases your chances of being considered for the next interview round.

Join Us – Make Your Impact

At Coca‑Cola Beverages Florida, your expertise will shape the future of on‑premise beverage experiences for millions of consumers across South Florida. By joining our team, you become part of a legacy of excellence, innovation, and community impact. Take the next step in your career and help us continue to quench thirsts, create memorable moments, and drive sustainable growth.

Apply today and become a key driver of success for Coke Florida’s Food Service On‑Premise portfolio.

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