Remote Call Center Representative (KY residents only)
About the position The Remote Call Center Representative position at Centratel is a full-time role focused on processing incoming calls for various businesses across the United States. This position is ideal for experienced call center agents who are customer-centric and detail-oriented. The role requires working from home, with a structured schedule that includes weekends, and offers a competitive pay range with opportunities for performance-based increases. Responsibilities ? Process incoming calls for various businesses across the United States. , ? Take messages accurately and efficiently, delivering information to clients per their message-relay protocols. , ? Utilize a specialized telephone system designed for answering services. , ? Attend paid virtual monthly meetings and training sessions. , ? Troubleshoot basic internet connection challenges with tech support. Requirements ? Must reside in Kentucky. , ? Minimum typing speed of 40 WPM as per typing test. , ? Experience in a call center or answering service role. , ? Excellent oral and written communication skills. , ? Ability to actively listen and communicate efficiently. , ? Empathetic and personable demeanor with a professional attitude. , ? Reliable and customer-centric with a disciplined approach. , ? Ability to train remotely via self-guided programs. Nice-to-haves ? Experience with CRM systems. , ? Familiarity with HIPAA compliance requirements. Benefits ? 401(k) matching , ? Full health insurance after 90 days , ? Paid time off , ? Vision insurance , ? Retirement plan with a 3% match after 90 days