Remote Associate Systems Analyst - Security Clearance Required (3rd Shift)

Description We are seeking an enthusiastic Associate Systems Analyst to join our team in supporting a government client. In this role, you will contribute to the Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for Army EM efforts across 80+ military installations worldwide... Candidates must possess an active DoD Secret Clearance and have a blend of education and experience demonstrating a solid understanding of IT service management, incident management, and problem resolution processes. If you?re ready to be part of a dedicated team, we encourage you to apply today! Shift: 3rd Shift (Monday - Friday, 11:00 PM - 7:00 AM) Compensation and Benefits ? Competitive salary based on experience ? Health, dental, and vision insurance ? Retirement savings plan ? Paid time off ? Flexible working hours Why you should apply for this position today This position offers a unique opportunity to support critical emergency management systems and make a difference across military installations globally. You will join a dedicated team, receive continuous training, and have the opportunity to grow your career in a supportive environment. Skills ? Active DoD Secret Clearance ? Strong written and verbal communication skills ? Excellent troubleshooting and conflict resolution abilities ? Flexibility to work varied hours and be on-call as needed ? Knowledge of Emergency Management systems (E911, MWN, etc.) is a plus Responsibilities ? Support the operation and maintenance of Defense EM Mass Warning Notification, E-911, and Audio Visual Notification Systems ? Provide timely incident management services, adhering to SLA metrics ? Document and troubleshoot technical questions and incidents from Emergency Responders ? Address issues related to system performance, security incidents, and access problems ? Train end-users on self-service resolution steps ? Collaborate with Engineering, Security, and Systems Administration teams ? Analyze and report on Service Level Performance against agreed SLAs ? Administer and maintain the ticket management tool ? Ensure compliance with applicable laws and regulations ? Maintain standard operating procedures Qualifications ? Active DoD Secret Clearance is required ? Security+ CE certification (must be willing to obtain after starting) ? Demonstrated experience with Service Delivery and Incident Management processes ? Willingness to work 3rd shift: Wednesday to Sunday, 11:00 PM - 7:00 AM ? Limited travel may be required (0 - 4 times per year) Education Requirements ? Bachelor?s degree in Information Technology, Computer Science, or a related field is preferred Education Requirements Credential Category ? IT Service Management or related certifications are a plus Experience Requirements ? Familiarity with Emergency Management systems is preferred ? Experience in IT service management and incident management processes Why work in Sterling, VA Sterling, VA offers a vibrant community with access to a wealth of cultural, recreational, and professional opportunities. The area is known for its proximity to Washington, D.C., providing easy access to numerous government and tech-related career paths, making it an ideal location for professionals in the Information Technology sector