Description: ? Fully remote position within the eastern time zone ? Training will be conducted virtually ? Benefit & Eligibility training will be 9 weeks (No PTO) ? Permanent Schedule: M-F 8.10am-4.40pm ? Role involves customer-focused service and creating simplicity through effective communication ? Must handle callers with courtesy and professionalism ? Position connects members, providers, and hospitals Requirements: ? Experience in a production environment ? Customer Service experiences in a transaction-based environment such as a call center or retail location preferred ? Strong communication and problem-solving skills ? Empathy towards customers? needs and concerns ? Strong computer navigation and typing skills ? Ability to manage multiple tasks in a transaction / high volume-based environment Benefits: ? Affordable medical plan options ? 401(k) plan (including matching company contributions) ? Employee stock purchase plan ? No-cost programs for all colleagues including wellness screenings ? Tobacco cessation and weight management programs ? Confidential counseling and financial coaching ? Paid time off ? Flexible work schedules ? Family leave ? Dependent care resources ? Colleague assistance programs ? Tuition assistance ? Retiree medical access ? Many other benefits depending on eligibility