Promotional and Partner Operations Associate Manager

About the position The Promotional and Partner Operations Associate Manager plays a crucial role in the Disney Direct-to-Consumer (DTC) team, overseeing the execution of global promotional offers through partnerships and internal campaigns. This position is responsible for managing the end-to-end process of launching promotional initiatives that support the growth and profitability of Disney's streaming services, including Disney+, Hulu, and ESPN+. The role involves collaboration with various internal stakeholders and regional teams to ensure operational readiness and compliance with standard procedures. Responsibilities ? Independently manage partnership campaign projects, leading operational meetings and executing tasks to ensure launch readiness while mitigating risks. , ? Act as a strategic business partner to key internal stakeholders, including Marketing, Marketing Operations, Commerce Operations, Product, Customer Service, and Legal, to advance key initiatives. , ? Develop runbooks and process documents for Partner Operations to offer guidance to internal and external partners on redemption-based partnerships. , ? Serve as a subject matter expert on new promotional offer types and capabilities, including promotions on Hulu, Disney+, bundled services, and various retail and in-app purchase promotions. , ? Plan and project manage promotional initiatives, including resource planning, project planning, progress tracking, and milestone documentation. , ? Implement and document business processes focused on operational efficiency and global scalability. , ? Ensure compliance with team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement additional launch readiness measures for partnerships and key offers initiatives. , ? Collaborate with regional teams in Canada, EMEA, LATAM, and APAC to support local launches of partnerships and promotional initiatives. , ? Work across international teams to support the global partnership pipeline and establish global prioritization. Requirements ? 3+ years of experience in business operations, account management, project management, or a similar field. , ? Strong project management, organizational, and communication skills. , ? Proficient in Google Suite, especially Google Slides. , ? Skilled in creating professional visualizations of data and processes. , ? Capable of working across time zones with a focus on global scalability. , ? Excellent oral and written communication and problem-solving abilities. , ? Exceptional interpersonal skills for fostering strong relationships. , ? Adept at navigating matrixed organizations and global partner networks. , ? Comfortable in fast-paced environments supporting new products and businesses. Nice-to-haves ? Experience in the digital subscription or entertainment industries is a plus. , ? Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana is a plus. Benefits ? Medical insurance coverage , ? Financial benefits including bonuses and long-term incentive units , ? Comprehensive range of other benefits depending on the level and position offered