Description: ??This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations. ??Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction. ??The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton. ??The remote option requires a noise-free workspace and high-speed internet. ??The company offers computer equipment and paid training. ??You must live within the state of Iowa, preference within 60 miles of 1 of our locations. Requirements: ??Strong computer navigation skills and PC knowledge. ??Passionate about helping others ??Speak in a pleasant tone, retain composure and gain confidence of the customer ??Proficient ability to read, write and speak the English language ??Identify and anticipate customer needs ??Effectively prioritize work time to ensure productivity standards are achieved ??Make customers feel valued and appreciated ??Attitude to thrive in a fast paced, challenging, team-oriented culture ??Customer Service background or experience working with people Benefits: ??Health Insurance ??Employee Savings Plan - 401(k) ??Life Insurance ??PTO ??Wear jeans every day ??Regular events that bring you and your coworkers together outside the office for fun, informal events ??Free parking ??Discounts available through CDS Global and Hearst, our parent company